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Kundenorientierte Unternehmensführung als Managementherausforderung

Greve, Goetz - In: Kundenorientierte Unternehmensführung : Konzept und …, (pp. 3-32). 2010

Persistent link: https://www.econbiz.de/10003981023

An investigation of the relationship between workplace partices and firm performance : evidence from hotel industry, China

Bari, Muhammad Waseem; Meng, Fanchen; Baloch, Muhammad Awais - In: International journal of services technology and management 24 (2018) 1/2/3, pp. 101-118

Persistent link: https://www.econbiz.de/10011882235

The impact of using kiosk on enterprise systems in service industry

Chen, Jengchung V.; Yen, David; Dunk, Kimberly; … - In: Enterprise information systems 9 (2015) 7/8, pp. 835-860

Persistent link: https://www.econbiz.de/10011389972

Corporate culture and firm performance : a service-oriented perspective

Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10011643411

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model

Demydyuk, Ganna V.; Carlbäck, Mats - In: Tourism economics : the business and finance of tourism … 30 (2024) 4, pp. 844-875

Persistent link: https://www.econbiz.de/10014580960

Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction

Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135

Persistent link: https://www.econbiz.de/10014247590

The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry

Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566

Persistent link: https://www.econbiz.de/10003992235

Importance performance competitor analysis (IPCA) : a study of hospitality companies

Albayrak, Tahir - In: International journal of hospitality management 48 (2015), pp. 135-142

Persistent link: https://www.econbiz.de/10011341594

Determinants affecting comprehensive property-level hotel performance : the moderating role of hotel type

Kim, Woo Gon; Cho, Meehee; Brymer, Robert A. - In: International journal of hospitality management 34 (2013), pp. 404-412

Persistent link: https://www.econbiz.de/10009767474

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