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~subject:"Kundenzufriedenheit"
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Die Gestaltung von Beziehungen...
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Subject
All
Kundenzufriedenheit
KMU
50,093
SME
50,075
Beziehungsmarketing
25,012
Relationship marketing
25,010
Klein- und Mittelbetrieb
9,797
Deutschland
9,790
Konsumentenverhalten
8,840
Consumer behaviour
8,839
Germany
8,613
Unternehmenserfolg
5,547
Firm performance
5,438
Customer satisfaction
5,384
Innovation
5,140
Theory
4,416
Theorie
4,415
Entrepreneurship
4,400
Entrepreneurship approach
4,147
Service quality
3,945
Dienstleistungsqualität
3,944
Unternehmensgründung
3,784
Unternehmensfinanzierung
3,739
Corporate finance
3,738
USA
3,605
Business start-up
3,516
United States
3,469
Innovationsmanagement
3,377
Innovation management
3,190
SMEs
3,123
Lieferantenmanagement
2,881
Supplier relationship management
2,881
Strategisches Management
2,760
Electronic Commerce
2,753
Brand management
2,710
Markenführung
2,710
Marketingmanagement
2,591
Kundenmanagement
2,555
Marketing management
2,545
E-commerce
2,543
Globalisierung
2,471
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Online availability
All
Undetermined
2,453
Free
921
Type of publication
All
Article
4,520
Book / Working Paper
863
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,260
Aufsatz in Zeitschrift
4,260
Aufsatz im Buch
253
Book section
253
Hochschulschrift
126
Thesis
98
Graue Literatur
92
Non-commercial literature
92
Arbeitspapier
59
Working Paper
59
Conference paper
42
Konferenzbeitrag
42
Case study
29
Fallstudie
29
Aufsatzsammlung
26
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
Lehrbuch
5
Reprint
5
Textbook
5
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Konferenzschrift
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Interview
1
Mikroform
1
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Language
All
English
5,030
German
356
French
1
Italian
1
Author
All
Han, Heesup
32
Homburg, Christian
22
Svensson, Göran
22
Mattila, Anna S.
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
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Institution
All
Springer Fachmedien Wiesbaden
6
Harvard Graduate School of Business Administration
2
Nomos Verlagsgesellschaft
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
257
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
109
Journal of hospitality marketing & management
65
The service industries journal
62
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
48
Journal of service research : JSR
44
Service business
43
Services marketing quarterly
43
Journal of service management
40
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The journal of business & industrial marketing
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
Psychology & marketing
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of Asian finance, economics and business : JAFEB
23
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
SpringerLink / Bücher
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
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Source
All
ECONIS (ZBW)
5,386
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1
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1
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
2
SMEs' switching behavior in the natural gas market
Vigolo, Vania
;
Cassia, Fabio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
Saved in:
3
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
4
What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site?
Olya, Hossein G. T.
;
Lee, Choong-Ki
;
Lee, Yong-Ki
; …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 195-205
Persistent link: https://www.econbiz.de/10011995572
Saved in:
5
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
6
Exploring tourist satisfaction and destination loyalty
Artal Tur, Andrés
;
Sánchez-Casado, Noelia
- In:
Tourist destination management : instruments, products, …
,
(pp. 75-99)
.
2019
Persistent link: https://www.econbiz.de/10012027691
Saved in:
7
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
Saved in:
8
Distributor orientation and channel profitability for manufacturing-centered SMEs : moderating role of competitive intensity and coordinative intensity
Guo, Chiquan
;
Wang, Yong Jian
;
Zhu, Ying
- In:
Journal of research in marketing and entrepreneurship : JRME
18
(
2016
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10011643911
Saved in:
9
An empirical research on the antecedent-consequence integrating model of recreationist-environment fit : a case study on sport tourists In Guaninting waters of Penghu
Wu, Cheng-Lung
- In:
The journal of applied business research
31
(
2015
)
3
,
pp. 1073-1088
Persistent link: https://www.econbiz.de/10011304744
Saved in:
10
It is a question of survival : the case of TQM for small businesses
Stringer, Donna Y.
;
Nwabueze, Uche
- In:
Verslo ir teisės aktualijos : mokslo darbai
8
(
2013
),
pp. 153-164
Persistent link: https://www.econbiz.de/10011298236
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