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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Qualitätsmanagement
16,274
Quality management
14,306
Dienstleistungsqualität
2,538
Service quality
2,538
Theorie
2,150
Theory
2,143
Produktmanagement
2,080
Deutschland
1,749
Product management
1,695
Product quality
1,640
Produktqualität
1,638
Germany
1,566
Prozessmanagement
1,192
Standardisierung
1,102
Standardization
1,097
Business process management
1,090
Qualitätskontrolle
992
Lieferkette
973
Supply chain
973
USA
940
United States
887
Industrie
881
Customer satisfaction
877
Manufacturing industries
863
Innovation
795
Lean Management
775
Unternehmenserfolg
763
Firm performance
748
Lean management
748
Innovationsmanagement
691
Beziehungsmarketing
676
Relationship marketing
675
Krankenhaus
657
Performance measurement
656
Performance-Messung
655
Innovation management
651
Lean Production
633
Lean production
617
Hospital
596
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Online availability
All
Undetermined
357
Free
114
Type of publication
All
Article
789
Book / Working Paper
88
Type of publication (narrower categories)
All
Article in journal
753
Aufsatz in Zeitschrift
753
Aufsatz im Buch
30
Book section
30
Hochschulschrift
19
Conference paper
14
Konferenzbeitrag
14
Case study
13
Fallstudie
13
Graue Literatur
12
Non-commercial literature
12
Thesis
10
Arbeitspapier
6
Working Paper
6
Aufsatzsammlung
3
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
Forschungsbericht
1
Norm
1
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Language
All
English
828
German
49
Author
All
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Albuquerque, André Philippi Gonzaga de
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
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Institution
All
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
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Source
All
ECONIS (ZBW)
877
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1
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of
877
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1
Pricing, frills, and customer ratings
Kuksov, Dmitri
;
Xie, Ying
- In:
Marketing science : the marketing journal of the …
29
(
2010
)
5
,
pp. 925-943
Persistent link: https://www.econbiz.de/10008736164
Saved in:
2
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 531-549
Persistent link: https://www.econbiz.de/10008746859
Saved in:
3
Integrating customers into industrial product innovation : lessons from extreme programming
Sandmeier, Patricia
-
2006
Persistent link: https://www.econbiz.de/10003389275
Saved in:
4
The service-enabled customer experience : a jump-start to competitive advantage
Gopalani, Anees
;
Shick, Kevin
- In:
Journal of business strategy
32
(
2011
)
3
,
pp. 4-12
Persistent link: https://www.econbiz.de/10009160067
Saved in:
5
Two paths to customer loyalty : the moderating effect of the differentiation level strategy in the performance-satisfaction-value-intentions relationship
Vera, Jorge
- In:
The journal of product & brand management
25
(
2016
)
2
,
pp. 171-183
Persistent link: https://www.econbiz.de/10011524066
Saved in:
6
Ansatz zur Customer-Value-basierten Produktgestaltung : eine Analyse am Beispiel der Produktgestaltung in der Airline-Branche
Boetsch, Tina Caroline
-
2008
Persistent link: https://www.econbiz.de/10003659957
Saved in:
7
Marketing für Nachfolgeprodukte und neue Produktgenerationen : eine Analyse aus Kundensicht
Kaetzke, Philomela
-
2003
Persistent link: https://www.econbiz.de/10001747367
Saved in:
8
Updates on the connection between customer relationship management and commoditization
Martinez-Lira, Gustavo
;
Reimann, Martin
- In:
Commodity Marketing : Strategies, Concepts, and Cases
,
(pp. 215-236)
.
2022
Persistent link: https://www.econbiz.de/10013272006
Saved in:
9
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
-
2009
Persistent link: https://www.econbiz.de/10013430760
Saved in:
10
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
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