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Building e-loyalty for e-retailers : role of justice perception and consumer forgiveness
Baruönü Latif, Fatma Özge; Uslu, Aypar - In: Middle East journal of management : MEJM 6 (2019) 3, pp. 298-317
Persistent link: https://www.econbiz.de/10012111745
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Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.; Li, Eldon Yu-zen; Lee, Shih-Yang - In: Journal of electronic commerce research : JECR 19 (2018) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
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Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher; Gouthier, Matthias H. J.; Lenker, Markus - In: Journal of service research : JSR 16 (2013) 3, pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
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A Study on the Effect of Seller Fairness on Customer Empathy and Trust in Online Shopping Focusing on the MZ Generation
Lee, Sun-Ki; Lee, Kyung-Jae - 2023
Purpose – This study examined how service providers effectively respond to consumer complaints in an online shopping environment by applying the fairness theory including distributive, procedural, and interactional fairness.Design/Methodology/Approach – Empirical research was conducted using...
Persistent link: https://www.econbiz.de/10014351593
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The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.; O'Neill, Bonnie S.; Ow, Terence T. - In: Journal of organizational computing and electronic commerce 29 (2019) 4, pp. 294-315
Persistent link: https://www.econbiz.de/10012203525
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Online shopping experience in India : an examination of consumers world
Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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Determinants of customer satisfaction with the online shopping environment : evidence from India
Gupta, Sahil; Aggarwal, Arun; Mittal, Amit; Chand, … - In: International journal of business and globalisation : IJBG 31 (2022) 3, pp. 328-339
Persistent link: https://www.econbiz.de/10013476768
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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova; Brun, Isabelle; Kilani, Nour; … - In: Journal of financial services marketing 27 (2022) 3, pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
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Analysis of e-service quality through online shopping
Al-Nasser, Mohammad; Islam, Rabiul; Irwan Shah Zainal Abidin - In: Research journal of business management 9 (2015) 3, pp. 422-442
Persistent link: https://www.econbiz.de/10011414079
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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185
Persistent link: https://www.econbiz.de/10011414943