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Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv - In: Journal of retailing 89 (2013) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
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The role of consumer participation readiness in automated parcel station usage intentions
Chen, Ching-fu; White, Christopher J.; Hsieh, Yi-En - In: Journal of retailing and consumer services 54 (2020), pp. 1-6
Persistent link: https://www.econbiz.de/10012238372
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Perceived value, satisfaction, and loyalty of TV travel product shopping : involvement as a moderator
Chen, Ching-fu; Tsai, Meng-huan - In: Tourism management : research, policies, practice 29 (2008) 6, pp. 1166-1171
Persistent link: https://www.econbiz.de/10003775895
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A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu; Cheng, Lee-ting - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
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Exploring relationships between Mongolian destination brand equity, satisfaction and destination loyalty
Chen, Ching-fu; Myagmarsuren, Odonchimeg - In: Tourism economics : the business and finance of tourism … 16 (2010) 4, pp. 981-994
Persistent link: https://www.econbiz.de/10008779196
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Antecedents and outcomes of use experience of airport service robot : the stimulus-organism-response (S-O-R) framework
Chen, Ching-fu; V. G., Girish - In: Journal of vacation marketing 29 (2023) 4, pp. 570-583
Persistent link: https://www.econbiz.de/10014382459
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Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu; Girish V. G. - In: International journal of hospitality management 111 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014311479