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~subject:"Kundenzufriedenheit"
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Quality and timeliness in high...
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Kundenzufriedenheit
Qualitätsmanagement
16,291
Quality management
14,337
Life cycle
6,024
Lebenszyklus
5,919
Theorie
5,693
Theory
5,681
Kosten
5,179
Costs
5,177
Service quality
2,562
Dienstleistungsqualität
2,560
Deutschland
2,258
Germany
2,108
USA
2,053
United States
1,980
Product quality
1,639
Produktqualität
1,636
Unternehmenserfolg
1,221
Prozessmanagement
1,212
Firm performance
1,210
Standardisierung
1,113
Standardization
1,111
Business process management
1,110
Supply chain
1,036
Lieferkette
1,034
Industrie
960
Manufacturing industries
946
Schätzung
898
Estimation
896
Customer satisfaction
887
Savings
870
Sparen
870
Innovation
772
Lean Management
767
Lean management
743
Welt
691
Krankenhaus
690
World
690
Performance measurement
684
Performance-Messung
681
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Online availability
All
Undetermined
359
Free
116
Type of publication
All
Article
800
Book / Working Paper
85
Type of publication (narrower categories)
All
Article in journal
762
Aufsatz in Zeitschrift
762
Aufsatz im Buch
33
Book section
33
Hochschulschrift
16
Conference paper
14
Konferenzbeitrag
14
Case study
13
Fallstudie
13
Graue Literatur
9
Non-commercial literature
9
Thesis
8
Arbeitspapier
5
Working Paper
5
Aufsatzsammlung
3
Collection of articles of several authors
3
Sammelwerk
3
Konferenzschrift
2
Forschungsbericht
1
Norm
1
Reprint
1
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Language
All
English
835
German
50
Author
All
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Dahlgaard, Jens Jörn
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Albuquerque, André Philippi Gonzaga de
2
Amat-Lefort, Natalia
2
Amritesh
2
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Institution
All
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
The service industries journal
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of hospitality marketing & management
8
Cogent business & management
7
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
The journal of services marketing
7
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Journal of internet commerce
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of Indian culture and business management
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
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Source
All
ECONIS (ZBW)
885
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1
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885
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1
Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni
;
Juntunen, Mari
;
Juga, Jari
- In:
International journal of logistics : research and …
18
(
2015
)
5
,
pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
Saved in:
2
Erlebnisqualität als Erfolgsfaktor für das Customer Experience Management : am Beispiel der vom Anbieter beeinflussbaren Kontaktpunkte einer Badepauschalreise
Schnorbus, Linda
-
2016
SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management
Persistent link: https://www.econbiz.de/10011567587
Saved in:
3
Organisationsentwicklung zur Absicherung neuer Technologien und Geschäftsmodelle in globalen Partnernetzwerken : Beiträge aus der VDA-Stiftungsprofessur
Dust, Robert
(
ed.
);
Ramm, Arne
(
ed.
);
Paasch, Robert
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011776233
Saved in:
4
Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung
Scharnbacher, Kurt
;
Kiefer, Guido
-
2003
-
3., unwesentlich veränd. Aufl.
Persistent link: https://www.econbiz.de/10001768683
Saved in:
5
Return on quality (ROQ) : Wirtschaftlichkeit von Produktqualität aus Unternehmenssicht ; Entwicklung einer kundenloyalitätsbasierten Bewertungsmethode am Beispiel eines Automobilhe...
Stumvoll, Holger
-
2004
Persistent link: https://www.econbiz.de/10002485206
Saved in:
6
Qualitätsmanagement in Wellnesseinrichtungen : Erfolg durch Kundenorientierung und hohe Standards/ hrsg. von Albin Krczal ... Mit Beitr. von Thomas Bausch ...
Krczal, Albin
(
ed.
);
Bausch, Thomas
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10008938780
Saved in:
7
Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Alain, Chabo Byaene
;
Rostin, Mabela Makengo Matendo
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
4
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012820669
Saved in:
8
Bewertung von Qualitätsstrategien
Schwab, Carsten
;
Gamm, Nils
;
Berlin, Sebastian
-
2011
Persistent link: https://www.econbiz.de/10013437788
Saved in:
9
Patientenzufriedenheit im Krankenhaus : Maßnahmen zur Verbesserung
Ziesche, Anja
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013441337
Saved in:
10
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
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