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Editorial: Is empathy essential for high-quality customer service?
Pizam, Abraham - In: International journal of hospitality management 49 (2015), pp. 149-150
Persistent link: https://www.econbiz.de/10011379971
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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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What matters, and what matters most? : exploring resident satisfaction in continuing care retirement communities
Chaulagain, Suja; Li, Jianwen; Pizam, Abraham - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2472-2495
Persistent link: https://www.econbiz.de/10013412651