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~subject:"Kundenzufriedenheit"
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Consumer Involvement Differenc...
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Kundenzufriedenheit
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
20
Beziehungsmarketing
19
Customer satisfaction
16
Dienstleistungssektor
12
Service industry
12
Health care
10
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
8
Customer experience
8
Gesundheitsversorgung
8
Value creation
8
Customer service
7
Dienstleistung
7
Kundenservice
7
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
6
Kundenwert
6
Services
6
Well-being
6
Customer integration
5
Kundenintegration
5
Resource integration
5
Satisfaction
5
Service innovation
5
Australia
4
Australien
4
Business services
4
Innovation
4
Lebensqualität
4
Professional services
4
Quality of life
4
USA
4
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English
16
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McColl-Kennedy, Janet R.
16
Sweeney, Jillian C.
4
Danaher, Peter J.
3
Danaher, Tracey S.
3
Gustafsson, Anders
3
Dagger, Tracey S.
2
Gallan, Andrew S.
2
Patterson, Paul G.
2
Witell, Lars
2
Aksoy, Lerzan
1
Barakshina, Tatiana
1
Brady, Michael K.
1
Cheung, Lilliemay
1
Conroy, Denise M.
1
Ferrier, Elizabeth
1
Field, Joy M.
1
Figueiredo, Bernardo
1
Ford, Robert C.
1
Fotheringham, Darima
1
Frow, Pennie
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Hibbert, Sally
1
Huang, Ming-Hui
1
Lemon, Katherine N.
1
Lervik-Olsen, Line
1
Lu, Zhi
1
Luca, Nadina
1
Nguyen, Doan
1
Nguyen, Doan T.
1
Orsingher, Chiara
1
Ostrom, Amy L.
1
Payne, Adrian
1
Roy, Sanjit
1
Sirianni, Nancy J.
1
Smith, Amy K.
1
Snyder, Hannah
1
Spanjol, Jelena
1
Subramony, Mahesh
1
Surachartkumtonkun, Jiraporn
1
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Journal of service research : JSR
4
Journal of business research : JBR
3
Journal of service research
2
The journal of services marketing
2
Business horizons
1
California management review
1
European journal of marketing : EJM
1
Journal of service management
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ECONIS (ZBW)
16
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1
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
5
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
6
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
7
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
8
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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9
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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