Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effect of guarantees on co...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
26
Konsumentenverhalten
26
Marketing
15
Service quality
12
Brand management
11
Dienstleistungsqualität
10
Markenführung
10
Beziehungsmarketing
9
Customer satisfaction
9
Dienstleistung
9
Relationship marketing
9
Services
8
Social network
8
Soziales Netzwerk
8
Theorie
8
Theory
8
Brand image
7
Dienstleistungssektor
7
Markenimage
7
Marketing management
7
Marketingmanagement
7
Salespeople
7
Service industry
7
Services marketing
7
Verkaufspersonal
7
Brand
6
Dienstleistungsmarketing
6
Markenartikel
6
Market research
6
Marktforschung
6
USA
6
United States
6
Confidence
5
Online retailing
5
Online-Handel
5
Vertrauen
5
Viral marketing
5
Virales Marketing
5
B-to-B-Marketing
4
more ...
less ...
Online availability
All
Undetermined
5
Free
1
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Iacobucci, Dawn
5
Ostrom, Amy L.
4
Román, Sergio
3
Anderson, Laurel
2
Riquelme, Isabel P.
2
Azzari, Courtney Nations
1
Corus, Canan
1
Cuestas, Pedro J.
1
Downey, Hilary
1
Field, Joy M.
1
Fisk, Raymond P.
1
Fotheringham, Darima
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Gustafsson, Anders
1
Huang, Ming-Hui
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Mende, Martin
1
Onyemah, Vincent
1
Rouziès, Dominique
1
Spanjol, Jelena
1
Subramony, Mahesh
1
more ...
less ...
Published in...
All
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of service research
2
International journal of cross cultural management : CCM
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Retrospective: the effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 373-376
Persistent link: https://www.econbiz.de/10011615443
Saved in:
2
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
5
Antecedents and consequences of adaptive selling confidence and behavior : a dyadic analysis of salespeople and their customers
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 363-382
Persistent link: https://www.econbiz.de/10003986399
Saved in:
6
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
7
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
8
Impact of religiosity and culture on salesperson job satisfaction and performance
Onyemah, Vincent
;
Rouziès, Dominique
;
Iacobucci, Dawn
- In:
International journal of cross cultural management : CCM
18
(
2018
)
2
,
pp. 191-219
Persistent link: https://www.econbiz.de/10011913410
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
