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~subject:"Kundenzufriedenheit"
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Subject
All
Kundenzufriedenheit
Beziehungsmarketing
24,887
Relationship marketing
24,887
Konsumentenverhalten
8,657
Consumer behaviour
8,655
Customer satisfaction
5,278
Service quality
3,823
Dienstleistungsqualität
3,822
Brand management
2,508
Markenführung
2,507
Theory
2,407
Theorie
2,406
Deutschland
2,380
Germany
2,322
Kundenmanagement
2,279
Lieferantenmanagement
2,166
Supplier relationship management
2,166
Social Web
1,988
Social web
1,988
Marketingmanagement
1,876
Marketing management
1,849
Markenimage
1,831
Brand image
1,828
Electronic Commerce
1,748
E-commerce
1,618
Online-Marketing
1,544
Internet marketing
1,519
Kundenwert
1,495
Customer value
1,433
Kundenintegration
1,417
Customer integration
1,416
Vertrauen
1,344
Confidence
1,332
Einzelhandel
1,323
Retail trade
1,304
Brand
1,248
Markenartikel
1,234
Online retailing
1,206
Online-Handel
1,206
Customer service
1,138
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Online availability
All
Undetermined
2,412
Free
893
Type of publication
All
Article
4,428
Book / Working Paper
846
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,174
Aufsatz in Zeitschrift
4,174
Aufsatz im Buch
247
Book section
247
Hochschulschrift
122
Thesis
96
Graue Literatur
90
Non-commercial literature
90
Working Paper
58
Arbeitspapier
57
Conference paper
41
Konferenzbeitrag
41
Case study
28
Fallstudie
28
Aufsatzsammlung
26
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
Lehrbuch
5
Reprint
5
Textbook
5
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Konferenzschrift
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Interview
1
Mikroform
1
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Language
All
English
4,932
German
345
French
1
Italian
1
Author
All
Han, Heesup
32
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Mittal, Vikas
14
Aksoy, Lerzan
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Kim, Wansoo
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
Keiningham, Timothy
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
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Institution
All
Springer Fachmedien Wiesbaden
6
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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Source
All
ECONIS (ZBW)
5,276
EconStor
1
Showing
1
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10
of
5,277
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date (newest first)
date (oldest first)
1
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
2
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
3
Fuzzy evaluation of service quality in the banking sector : a decision support system
Braendle, Udo
;
Sepasi, Sahar
;
Rahdari, Amir Hossein
- In:
Fuzzy economic review : the review of the International …
19
(
2014
)
2
,
pp. 47-79
Persistent link: https://www.econbiz.de/10011311105
Saved in:
4
Empfehlungssysteme für Gruppen : Entscheidungsunterstützung für den gemeinsamen Konsum hedonischer Produkte
Marchand, André
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013444910
Saved in:
5
Customer experience management rebooted : are you an experience brand or an efficiency brand?
Walden, Steven
-
2017
Persistent link: https://www.econbiz.de/10011521309
Saved in:
6
The satisfaction of change : how knowledge and innovation overcome loyalty in decision-making processes
Del Giudice, Manlio
;
Della Peruta, Maria Rosaria
-
2017
Persistent link: https://www.econbiz.de/10011522663
Saved in:
7
Information technology, customer satisfaction, and profit : theory and evidence
Mithas, Sunil
;
Krishnan, Mayuram S.
;
Fornell, Claes
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 166-181
Persistent link: https://www.econbiz.de/10011460172
Saved in:
8
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
9
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
10
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
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