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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
81
Konsumentenverhalten
81
Relationship marketing
64
Beziehungsmarketing
63
Theory
50
Theorie
49
Marketing
42
Marketingmanagement
28
Marketing management
27
Brand management
26
Markenführung
26
Marktforschung
23
Deutschland
22
Einzelhandel
21
Retail trade
21
Customer satisfaction
19
Kundenwert
19
Market research
19
Marketingtheorie
19
Customer value
18
Germany
18
Marketing theory
18
Niederlande
17
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17
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16
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16
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16
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15
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15
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15
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15
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14
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13
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13
Online-Handel
13
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English
19
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Verhoef, Peter C.
16
Wiesel, Thorsten
4
Hunneman, Auke
3
Sloot, Laurens M.
3
Doorn, Jenny van
2
Haan, Evert de
2
Langerak, Fred
2
Leeflang, Peter
2
Bolton, Ruth M.
1
Bosma, Joost
1
Bunk, Abraham P.
1
Bügel, Marnix S.
1
Emrich, Oliver
1
Fischer, Marc
1
Frech, Bernadette
1
Gijsenberg, Maarten J.
1
Heijnsbroek, Martin
1
Herhausen, Dennis
1
Higson, Helen
1
Himme, Alexander
1
Kim, Young Ah
1
Kleinlercher, Kristina
1
Lemon, Katherine N.
1
Malhotra, Neeru
1
Melero, Iguácel
1
Ou, Yi-Chun
1
Ou, Yi-chun
1
Rudolph, Thomas
1
Sesé, F. Javier
1
Tijs, Marleen
1
Valck, Kristine de
1
Verlegh, Peeter W. J.
1
Verlegh, Peeter W.J
1
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing
2
Journal of retailing
2
ERIM report series research in management
1
European journal of marketing
1
Interfaces : the INFORMS journal on the practice of operations research
1
Journal of business research : JBR
1
Journal of public policy & marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing accountability for marketing and non-marketing outcomes
1
Universia business review : UBR
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ECONIS (ZBW)
19
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1
Satisfaction as a predictor of future performance : a replication
Doorn, Jenny van
;
Leeflang, Peter
;
Tijs, Marleen
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 314-318
Persistent link: https://www.econbiz.de/10009779949
Saved in:
2
Understanding how satisfactory service relationships can be mutually beneficial in the higher education context
Malhotra, Neeru
;
Frech, Bernadette
;
Leeflang, Peter
; …
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 562-598
Persistent link: https://www.econbiz.de/10013502596
Saved in:
3
A comparison of customer commitment in five sectors using the psychological investment model
Bügel, Marnix S.
;
Bunk, Abraham P.
;
Verhoef, Peter C.
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10003974297
Saved in:
4
The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
Saved in:
5
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
6
Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
Saved in:
7
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
8
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
9
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
10
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
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