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Including vulnerable groups in financial services : insights from consumer satisfaction
Clifton, Judith; Fernández-Gutiérrez, Marcos; García … - In: Journal of economic policy reform 20 (2017) 3, pp. 214-237
Persistent link: https://www.econbiz.de/10011815989
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Influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya
Kabare, Ndung'u; Mwangi, Anne Wairimu; Wanjau, Kenneth - 2019
Persistent link: https://www.econbiz.de/10012144453
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Consumer reviews and regulation : evidence from NYC restaurants
Farronato, Chiara; Zervas, Georgios - 2022
Persistent link: https://www.econbiz.de/10012938938
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Quality standards for passenger trains: Political majorities and environmental costs
Rothbauer, Julia; Sieg, Gernot - 2010
This study analyzes the minimum quality standard set by the European Union (EU) through Regulation 1371/2007 of Rail Passengers' Rights and Obligations. A welfare maximizing quality standard raises quality and consumer satisfaction, but does not improve the modal split of rail transport. A...
Persistent link: https://www.econbiz.de/10010307170
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Quality standards for passenger trains : political majorities and environmental costs
Rothbauer, Julia; Sieg, Gernot - 2010
This study analyzes the minimum quality standard set by the European Union (EU) through Regulation 1371/2007 of Rail Passengers' Rights and Obligations. A welfare maximizing quality standard raises quality and consumer satisfaction, but does not improve the modal split of rail transport. A...
Persistent link: https://www.econbiz.de/10003952202
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Robinson lists for efficient direct marketing
Tempest, Alastair - In: International direct marketing : principles, best …, (pp. 129-152). 2007
Persistent link: https://www.econbiz.de/10003600780
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Redress of insurance consumers' grievances : a study of company executives' perception
Sharma, Deepa - In: Paradigm : the journal of Institute of Management Technology 14 (2010) 2, pp. 1-12
Persistent link: https://www.econbiz.de/10009531172
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Approaches to consumer satisfaction : whose choice is it, anyway
Uusitalo, Outi - 1991
Persistent link: https://www.econbiz.de/10000814677
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On custom
Schlicht, Ekkehart - 1992
Persistent link: https://www.econbiz.de/10000148766
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Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M. - 1993
Persistent link: https://www.econbiz.de/10000337784