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Arousal and merriment as decision drivers among young consumers
Rajagopal - In: Journal of international consumer marketing 21 (2009) 4, pp. 271-283
Persistent link: https://www.econbiz.de/10003902796
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Messung der Zufriedenheit mit dem touristischen Erlebnis : eine empirische Analyse am Beispiel des Städtetourismus Wien
Klausegger, Claudia; Salzberger, Thomas - In: Innovatives Dienstleistungsmarketing in Theorie und Praxis, (pp. 243-265). 2006
Persistent link: https://www.econbiz.de/10003413963
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ADVENTUREQUAL : an extension of the SERVQUAL conceptual gap model in young people's outdoor adventure
Donne, Keith - In: International journal of sport management and marketing … 6 (2009) 3, pp. 253-276
Persistent link: https://www.econbiz.de/10003920287
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An empirical analysis of attendance at a commemorative event : Anzac Day at Gallipoli
Hall, John; Basarin, V. John; Lockstone-Binney, Leonie - In: International journal of hospitality management 29 (2010) 2, pp. 245-253
Persistent link: https://www.econbiz.de/10003971419
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Uniting the service trinity in non-profit community organisations : a sequence of studies, reflections and implications for theory and practice in the performing arts
Hume, Margee; Sullivan Mort, Gillian - In: Handbook of business and finance : multinational …, (pp. 79-99). 2010
Persistent link: https://www.econbiz.de/10003977092
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Customer experience management: a critical review of an emerging idea
Palmer, Adrian - In: The journal of services marketing 24 (2010) 2/3, pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui; Liang, Rong-da - In: International journal of hospitality management 28 (2009) 4, pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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Heavy users of e-banking and Customer Experience Management : evidences on intrinsic motivation
Cruz, Pedro; Salo, Jari; Muñoz-Gallego, Pablo; … - In: International journal of electronic business 8 (2010) 2, pp. 187-209
Persistent link: https://www.econbiz.de/10003964335
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A comparison between Thai residents and non-residents in their motivations, performance evaluations, and overall satisfaction with a domestic festival
McDowall, Siriporn - In: Journal of vacation marketing : an international journal 16 (2010) 3, pp. 217-233
Persistent link: https://www.econbiz.de/10008656863
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Satisfaction or quality comes first : an empirical analysis
Kim, Kakyom; Severt, Denver E. - In: Journal of travel and tourism marketing 28 (2011) 1, pp. 81-96
Persistent link: https://www.econbiz.de/10009008254