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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
25,192
Relationship marketing
25,164
Marketingmanagement
16,914
Marketing management
16,096
Konsumentenverhalten
10,991
Consumer behaviour
10,980
Customer satisfaction
5,410
Theorie
4,872
Theory
4,835
Marketing
4,091
Dienstleistungsqualität
3,947
Service quality
3,937
Deutschland
3,925
Germany
3,810
Markenführung
3,650
Brand management
3,647
Soziales Verhalten
3,451
Social behaviour
3,348
Social Web
2,567
Social web
2,566
Online-Marketing
2,518
USA
2,490
Internet marketing
2,461
Lieferantenmanagement
2,448
Supplier relationship management
2,447
United States
2,430
Markenimage
2,315
Brand image
2,309
Electronic Commerce
2,002
E-commerce
1,925
Brand
1,675
Einzelhandel
1,672
Markenartikel
1,668
Retail trade
1,648
Strategisches Management
1,569
Innovation
1,558
Vertrauen
1,553
Confidence
1,541
Kundenwert
1,540
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Undetermined
2,465
Free
929
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Article
4,566
Book / Working Paper
846
Journal
4
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Article in journal
4,298
Aufsatz in Zeitschrift
4,298
Aufsatz im Buch
258
Book section
258
Hochschulschrift
119
Graue Literatur
93
Non-commercial literature
93
Thesis
91
Working Paper
60
Arbeitspapier
57
Conference paper
42
Konferenzbeitrag
42
Case study
29
Fallstudie
29
Aufsatzsammlung
27
Collection of articles of several authors
26
Sammelwerk
26
Guidebook
17
Ratgeber
17
Lehrbuch
5
Reprint
5
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Konferenzschrift
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
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1
Mikroform
1
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English
5,071
German
345
French
1
Italian
1
Author
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Han, Heesup
32
Homburg, Christian
23
Mattila, Anna S.
21
Prentice, Catherine
19
Svensson, Göran
19
Aksoy, Lerzan
15
Gil Saura, Irene
15
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Keiningham, Timothy
12
Kim, Wansoo
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
McColl-Kennedy, Janet R.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Roschk, Holger
10
Van Vaerenbergh, Yves
10
Bolton, Ruth N.
9
Casidy, Riza
9
Grégoire, Yany
9
Hollebeek, Linda D.
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Lee, Choong-Ki
9
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Bergische Universität Wuppertal
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
259
Journal of business research : JBR
153
International journal of hospitality management
140
The journal of services marketing
111
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Journal of strategic marketing
44
Service business
44
Services marketing quarterly
44
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of the Academy of Marketing Science
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The journal of business & industrial marketing
33
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
Journal of marketing
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of retailing
23
International journal of quality and service sciences
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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Source
All
ECONIS (ZBW)
5,407
EconStor
5
OLC EcoSci
4
Showing
1
-
10
of
5,416
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date (oldest first)
1
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
2
Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
Saved in:
3
Bonusprogramme als Instrumente des
Beziehungsmarketing
: eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
4
Customer retention using loyalty cards program
Thomas, Nyagarama Omboga
;
Sapna Singh
;
Gangwar, Mohit
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 200-217
Persistent link: https://www.econbiz.de/10014293944
Saved in:
5
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
6
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
7
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
8
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
9
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
10
Do loyalty cards enhance loyalty in the pharmaceutical sector?
Marques, Susana Henriques
;
Cardoso, Margarida G. M. S.
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 143-162
Persistent link: https://www.econbiz.de/10011820581
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