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Precursors and outcomes of satisfaction of fair trade coffee consumers
Mili, Samira; Ferro-Soto, Carlos - In: European journal of management and business economics : … 33 (2024) 2, pp. 195-211
Purpose This paper aims to identify the antecedents and postcedents of customer satisfaction, including utilitarian, social and emotional factors, in a fair trade (FT) coffee consumption context. Design/methodology/approach This paper is based on a broad range of 177 consumers of FT coffee in...
Persistent link: https://www.econbiz.de/10014514040
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Tourists' destination loyalty through emotional solidarity with residents : an integrative moderated mediation model
Ribeiro, Manuel Alector; Woosnam, Kyle M.; Pinto, Patrícia - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10011915391
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Visitors' place attachment and destination loyalty : examining the roles of emotional solidarity and perceived safety
Patwardhan, Vidya; Ribeiro, Manuel Alector; Payini, Valsaraj - In: Journal of travel research : a quarterly publication of … 59 (2020) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10012150612
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Comparing the effects of tourists' perceptions of residents' emotional solidarity and tourists' emotional solidarity on trip satisfaction and word-of-mouth intentions
Lai, Ivan K. W.; Wong, Jose Weng Chou - In: Journal of travel research : a quarterly publication of … 63 (2024) 1, pp. 136-152
Persistent link: https://www.econbiz.de/10014581712
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Visitor emotional solidarity, segmentation and revisit intentions amidst COVID-19 pandemic : evidence from Panafest and emancipation festivals in Ghana
Asimah, Vincent; Hurriyati, Ratih; Gaffar, Vanessa; … - In: International journal of event and festival management 14 (2023) 4, pp. 381-397
Persistent link: https://www.econbiz.de/10014429583
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Because I'm happy : exploring the happiness of shopping in social enterprises and its effect on customer satisfaction and loyalty
Cachero-Martínez, Silvia; García Rodríguez, Nuria; … - In: Management decision 62 (2024) 2, pp. 492-512
Persistent link: https://www.econbiz.de/10014637157
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Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.; Naumann, Earl - In: The journal of services marketing 25 (2011) 1, pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
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The duality of decisions and the case for impulsiveness metrics
Arens, Zachary G.; Rust, Roland T. - In: Journal of the Academy of Marketing Science 40 (2012) 3, pp. 468-479
Persistent link: https://www.econbiz.de/10009548611
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EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp; Maklan, Stan - In: Journal of service management 23 (2012) 1, pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
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The predictive ability of different customer feedback metrics for retention
Haan, Evert de; Verhoef, Peter C.; Wiesel, Thorsten - In: International journal of research in marketing : IJRM ; … 32 (2015) 2, pp. 195-206
Persistent link: https://www.econbiz.de/10011337502