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Regret und Kundenloyalität : Eine kausalanalytische Untersuchung potentieller Ursachen interindividueller Unterschiede im Regret-Erleben und deren auswirkungen im Konsumkontext
Wunderle, Simone (contributor) - 2006
Regret als Erkenntnisobjekt -- Charakteristika und Determinanten des Regret-Konzepts aus entscheidungstheoretischer und verhaltenswissenschaftlicher Sicht -- Die Rolle des Regret für die Kundenloyalität -- Die empirische Untersuchung -- Implikationen für Forschung und Praxis.
Persistent link: https://www.econbiz.de/10013516649
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When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes; Alavi, Sascha; Schmitz, Christian; … - In: Journal of service research : JSR 19 (2016) 4, pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
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Understanding spectator expectations : an analysis of niche sports
Greenwell, T. Christopher; Greenhalgh, Greg; Stover, Nick - In: International journal of sport management and marketing … 13 (2013) 3/4, pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
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The relationship between employee self-concept, brand identity, brand pride and brand citizenship behaviour and customer satisfaction
Abadi, Sara Jahan; Mahdavipour, Zahra; Rezaei, Ali; … - In: International journal of business excellence : IJBEX 23 (2021) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10012506650
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Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
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Identify corporate customer's expectations at Bank Saderat Iran and represent a model for their expectations
Esmaeilpour, Majid; Sayadi, Amrollah - In: International journal of applied business and economic … 13 (2015) 1, pp. 295-308
Persistent link: https://www.econbiz.de/10011376385
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Expectations, satisfaction, and utility from experience goods : a field experiment in theaters
Gneezy, Ayelet; Genîzî, Ûrî; Llull, Joan; Rey-Biel, … - 2016
Persistent link: https://www.econbiz.de/10011607351
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Konsumentenerwartungen und Produktnutzen im interaktiven TV-Markt
Friedrichsen, Mike - In: Zwischen Marktversagen und Medienvielfalt : …, (pp. 113-132). 2004
Persistent link: https://www.econbiz.de/10010425885
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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97
Persistent link: https://www.econbiz.de/10010427930