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Faktoren der Vertriebspartnerzufriedenheit im Markt für geschlossene Fonds : eine empirische Untersuchung
Fölting, Janina - 2011
Persistent link: https://www.econbiz.de/10009576650
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How to obtain the Voice of the Customer : experiences with the introduction of an integrated customer retention system in the MAN Commercial Vehicles Group
Reich, Sandra; Pirner, Peter - In: From customer retention to a holistic stakeholder …, (pp. 99-115). 2008
Persistent link: https://www.econbiz.de/10003641805
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Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
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Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
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A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
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How customer expectations become adjusted after purchase
Lin, Chinho; Lekhawipat, Watcharee - In: International journal of electronic commerce : IJEC 20 (2015/2016) 4, pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
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How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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A novel utility-based model for identifying the customer value in online shopping
Tabaei, Zahra; Fathian, Mohammad - In: International journal of electronic business 11 (2014) 2, pp. 119-152
Persistent link: https://www.econbiz.de/10010392064
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Do retail alliances enhance customer experience? : examining the relationship between alliance value and customer satisfaction with the alliance
Mouri, Nacef; Bindroo, Vishal; Ganesh, Jaishankar - In: Journal of marketing management : MM 31 (2015) 11/12, pp. 1231-1254
Persistent link: https://www.econbiz.de/10011405230