Narrow search
Showing 1 - 6 of 6
Cover Image
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen; Chan, Kimmy Wa; Chen, Rocky Peng - In: Journal of the Academy of Marketing Science 44 (2016) 6, pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Cover Image
Do customers and employees enjoy service participation? : synergistic effects of self- and other-efficacy
Yim, Chi-kin; Chan, Kimmy Wa; Lam, Simon S. K. - In: Journal of marketing 76 (2012) 6, pp. 121-140
Persistent link: https://www.econbiz.de/10009670256
Cover Image
Multiple reference effects in service evaluations: roles of alternative attractiveness and self-image congruity
Yim, Chi Kin; Chan, Kimmy Wa; Hung, Kineta - In: Journal of retailing 83 (2007) 1, pp. 147-157
Persistent link: https://www.econbiz.de/10003438302
Cover Image
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa; Gong, Taeshik; Zhang, Ruixue; Zhou, Mingjian - In: Journal of service research : JSR 20 (2017) 3, pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Cover Image
How firms can create delightful customer experience? : contrasting roles of future reward uncertainty
Zou, Lili Wenli; Yim, Chi-kin; Chan, Kimmy Wa - In: Journal of business research : JBR 147 (2022), pp. 477-490
Persistent link: https://www.econbiz.de/10013271528
Cover Image
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa; Gong, Taeshik; Sharma, Piyush; Chu, Candace - In: Journal of business research : JBR 150 (2022), pp. 297-310
Persistent link: https://www.econbiz.de/10013365716