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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Business network
41
Supplier relationship management
41
Unternehmensnetzwerk
41
Lieferantenmanagement
40
Relationship marketing
34
Beziehungsmarketing
32
B-to-B-Marketing
28
Business-to-business marketing
28
United Kingdom
21
Großbritannien
16
Strategic management
16
Customer satisfaction
15
Strategisches Management
15
Consumer behaviour
13
Dienstleistungsqualität
13
Service quality
13
Konsumentenverhalten
12
Beschwerdemanagement
9
Complaint management
9
Dynamic capabilities
8
USA
8
United States
8
Business relationships
7
Confidence
7
Dynamische Kompetenzen
7
Innovation
7
New product development
7
Produktentwicklung
7
Social network
7
Soziales Netzwerk
7
Theorie
7
Theory
7
Vertrauen
7
Customer service
6
Industrie
6
Kundenservice
6
Marketing management
6
Students
6
Transformative service research
6
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11
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Gruber, Thorsten
10
Szmigin, Isabelle
3
Voss, Roediger
3
Abosag, Ibrahim
2
Alkire, Linda
2
Burton, Jamie
2
Naudé, Peter
2
Reppel, Alexander
2
Reppel, Alexander E.
2
Arsenovic, Jasenko
1
Ashnai, Bahar
1
Brodowsky, Glen H.
1
De Keyser, Arne
1
Edvardsson, Bo
1
Fuß, Stefan
1
Gläser-Zikuda, Michaela
1
Henneberg, Stephan
1
Human, Gert
1
Kania, Nathalie
1
Kitshoff, Jan
1
Lowrie, Anthony
1
Löfgren, Martin
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Tronvoll, Bård
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The journal of services marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of business research : JBR
1
Journal of marketing education : JME
1
Journal of service management
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The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
11
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1
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
2
Heterogeneity in the quality-satisfaction-loyalty framework
Human, Gert
;
Naudé, Peter
- In:
Industrial marketing management : the international …
43
(
2014
)
6
,
pp. 920-928
Persistent link: https://www.econbiz.de/10010410706
Saved in:
3
Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
Saved in:
4
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
5
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
6
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
7
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
8
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
9
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction : a comparative study
Gruber, Thorsten
;
Lowrie, Anthony
;
Brodowsky, Glen H.
; …
- In:
Journal of marketing education : JME
34
(
2012
)
2
,
pp. 165-178
Persistent link: https://www.econbiz.de/10009582112
Saved in:
10
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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