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Transformative Service Research : An Agenda for the Future

Anderson, Laurel; Ostrom, Amy; Corus, Canan; Fisk, Raymond - 2019

This article conceptualizes and presents a research agenda for the emerging area of transformative service research, which lies at the intersection of service research and transformative consumer research and focuses on well-being outcomes related to service and services. A conceptual framework...

Persistent link: https://www.econbiz.de/10014035878

Consumers on the job : contextualization crafting in expert services

Azzari, Courtney Nations; Anderson, Laurel; Mende, Martin; … - In: Journal of service research 24 (2021) 4, pp. 520-541

Persistent link: https://www.econbiz.de/10012662583

Exposing Pinocchio customers : investigating exaggerated service stories

Harris, Lloyd C.; Fisk, Raymond P.; Sysalova, Hana - In: Journal of service management 27 (2016) 2, pp. 63-90

Persistent link: https://www.econbiz.de/10011564667

Customer positivity and participation in services : an empirical test in a health care context

Gallan, Andrew S.; Jarvis, Cheryl Burke; Brown, Stephen … - In: Journal of the Academy of Marketing Science 41 (2013) 3, pp. 338-356

Persistent link: https://www.econbiz.de/10009747843

Transformative hospitality services : a conceptualization and development of organizational dimensions

Gallan, Andrew S.; Kabadayi, Sertan; Ali, Faizan; … - In: Journal of business research : JBR 134 (2021), pp. 171-183

Persistent link: https://www.econbiz.de/10012643724

Transforming community well-being through patients' lived experiences

Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391

Persistent link: https://www.econbiz.de/10012023814

How do you feel today? : managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259

Persistent link: https://www.econbiz.de/10011745308

Retrospective: the effect of guarantees on consumers' evaluation of services

Ostrom, Amy L.; Iacobucci, Dawn - In: The journal of services marketing 30 (2016) 4, pp. 373-376

Persistent link: https://www.econbiz.de/10011615443

Service research priorities : managing and delivering service in turbulent times

Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; … - In: Journal of service research 24 (2021) 3, pp. 329-353

Persistent link: https://www.econbiz.de/10012592938