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Assessing the quality of patient care : a normative decision view
Nasim, Kanwal; Malik, Shahab Alam; Iqbal, Muhammad Zahid; … - In: International journal of productivity and quality … 13 (2014) 2, pp. 125-141
Persistent link: https://www.econbiz.de/10010387734
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Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma; Malik, Shahab Alam; Malik, Shujah Alam - In: International journal of quality & reliability management 33 (2016) 5, pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
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Equating the expected and perceived service quality : a comparison between public and private healthcare service providers
Shabbir, Asma; Malik, Shahab Alam; Janjua, Saquib Yusaf - In: International journal of quality & reliability management 34 (2017) 8, pp. 1295-1317
Persistent link: https://www.econbiz.de/10011754352
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The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam; Fatima, Taqdees; Jia, Yong; Pannu, Hina - In: International journal of quality & reliability management 41 (2024) 4, pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
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Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam; Akhtar, Farheen; Raziq, Muhammad Mustafa - In: Total quality management & business excellence 31 (2020) 3, pp. 263-278
Persistent link: https://www.econbiz.de/10012256595