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~subject:"Kundenzufriedenheit"
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Marketing the $35 Akash tablet
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Kundenzufriedenheit
India
55
Indien
54
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
Marketing management
24
Marketingmanagement
24
Dienstleistungsqualität
20
Service quality
20
Salespeople
18
Verkaufspersonal
18
Customer satisfaction
17
Emerging economies
17
Schwellenländer
17
Brand management
16
Markenführung
16
Low income
15
Niedrigeinkommen
15
Developing countries
14
Entwicklungsländer
14
Marketing
13
Corporate Social Responsibility
12
Corporate social responsibility
12
Brand image
11
Internet marketing
11
Markenimage
11
Online-Marketing
11
Confidence
10
Customer integration
10
Kundenintegration
10
Vertrauen
10
Betriebliche Wertschöpfung
9
Einzelhandel
9
Emotion
9
Retail trade
9
Value creation
9
Armutsbekämpfung
8
Poverty reduction
8
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English
17
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Roy, Sanjit
11
Lassar, Walfried M.
5
Balaji, M. S.
4
Roy, Sanjit Kumar
3
Singh, Ramendra
3
Bang, Nguyen
2
Butaney, Gul T.
2
Ganguli, Shirshendu
2
Shekhar, Vaibhav
2
Adapa, Sujana
1
Barakshina, Tatiana
1
Chen, Tom
1
Das, Gopal
1
Figueiredo, Bernardo
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Gruner, Richard L.
1
Guo, Jingjing
1
Hibbert, Sally
1
Koshy, Abraham
1
Luca, Nadina
1
McColl-Kennedy, Janet R.
1
Melewar, T. C.
1
Paliwal, Pramod
1
Quazi, Ali
1
Sadeque, Saalem
1
Spanjol, Jelena
1
Winklhofer, Heidi
1
Yu, Xiaoyu
1
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Journal of strategic marketing
3
European journal of marketing : EJM
2
Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of energy sector management : IJESM
1
International journal of services, economics and management
1
Journal of retailing and consumer services
1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of business & industrial marketing
1
The service industries journal
1
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ECONIS (ZBW)
17
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1
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
4
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
5
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
6
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
7
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
8
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
9
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
10
Measurement and validation of online financial service quality (OFSQ)
Roy, Sanjit
;
Balaji, M. S.
- In:
Marketing intelligence & planning
33
(
2015
)
7
,
pp. 1004-1026
Persistent link: https://www.econbiz.de/10011447928
Saved in:
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