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~subject:"Kundenzufriedenheit"
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A hybrid multi-criteria decisi...
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Kundenzufriedenheit
Service quality
21,694
Dienstleistungsqualität
20,943
Bewertung
13,252
Evaluation
13,110
Multi-criteria analysis
7,300
Multikriterielle Entscheidungsanalyse
7,259
Customer satisfaction
6,890
Hotel industry
6,569
Hotellerie
6,480
Consumer behaviour
6,180
Konsumentenverhalten
6,127
Theorie
5,816
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5,716
Relationship marketing
4,605
Beziehungsmarketing
4,594
Deutschland
3,500
USA
3,300
Website
3,091
United States
3,067
Qualitätsmanagement
3,063
Quality management
2,986
AHP-Verfahren
2,954
AHP approach
2,946
Germany
2,825
Wirtschaftsprüfung
2,562
Financial audit
2,552
evaluation
2,289
Krankenhaus
2,102
Hospital
2,086
Fuzzy sets
1,865
Fuzzy-Set-Theorie
1,865
Health care
1,711
Gesundheitsversorgung
1,677
Electronic Commerce
1,675
Mathematische Optimierung
1,662
Mathematical programming
1,661
E-commerce
1,635
Gesundheitswesen
1,466
Online-Handel
1,464
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1,128
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795
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Sammelwerk
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10
Aufsatzsammlung
9
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2
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English
6,550
German
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Italian
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Han, Heesup
45
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Bilgihan, Anil
15
Shahin, Arash
15
Balaji, M. S.
14
Hyun, Sunghyup Sean
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Amin, Muslim
12
Gustafsson, Anders
12
Jang, Soocheong
12
Ali, Faizan
11
Grégoire, Yany
11
Law, Chun Hung Roberts
11
Sparks, Beverley
11
Sreejesh, S.
11
Su, LuJun
11
Van Vaerenbergh, Yves
11
Guchait, Priyanko
10
Ladhari, Riadh
10
Lee, Jin-soo
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Miao, Li
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
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Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Wirtschaftsinformatik, Wirtschaftswissenschaftliche Fakultät
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
RWTH Aachen
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
279
Journal of retailing and consumer services
226
Journal of business research : JBR
149
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Journal of hospitality marketing & management
108
International journal of contemporary hospitality management
104
The service industries journal
104
Journal of travel and tourism marketing
101
Services marketing quarterly
79
Tourism management : research, policies, practice
76
Journal of air transport management
66
Service business
64
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
59
Cogent business & management
56
International journal of services and operations management
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Journal of service management
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
37
International journal of electronic marketing and retailing : IJEMR
36
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
Tourism management perspectives : TMP
32
Journal of hospitality and tourism insights
31
International journal of business information systems : IJBIS
30
Journal of strategic marketing
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
Psychology & marketing
27
Marketing intelligence & planning
26
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ECONIS (ZBW)
6,685
EconStor
6
OLC EcoSci
3
RePEc
1
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1
Evaluation
and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
2
What leads guests to satisfaction and loyalty in UAE five-star hotels? :
AHP
analysis to service quality dimensions
Alzoubi, Haitham M.
;
Vij, Mohit
;
Vij, Anu
;
Jalal Rajeh …
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 102-135
Persistent link: https://www.econbiz.de/10012583822
Saved in:
3
Quality
evaluation
of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
4
Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment
Kazemi, Abolfazl
;
Attari, Mahdi Yousefi Nejad
; …
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
Saved in:
5
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
6
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
7
Determinants of customers' satisfaction in the Nigerian aviation industry using Analytic Hierarchy Process (
AHP
) model
Oghojafor, Ben Akpoyomare
;
Adekoya, Adebola Glorious
- In:
Acta Universitatis Danubius / Oeconomica
10
(
2014
)
4
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011508305
Saved in:
8
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
9
Criteria prioritisation of tourist satisfaction from long-distance transportation services : combined fuzzy
AHP
and SERVQUAL approach
Farshi, Hadi
;
Shishebori, Davood
;
Sameni, Melody Khadem
- In:
International journal of management and decision making …
20
(
2021
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10012599579
Saved in:
10
An integrated approach for evaluating hospital service quality with linguistic preferences
Li, Xiaobing
;
He, Zhen
- In:
International journal of production research
59
(
2021
)
6
,
pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
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