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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistung
9
Dienstleistungsqualität
9
Service quality
9
Services
9
Robot
7
Roboter
7
Dienstleistungssektor
6
Instandhaltung
6
Maintenance policy
6
Service industry
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B-to-B-Marketing
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Beziehungsmarketing
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Business-to-business marketing
4
Consumer behaviour
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Customer service
4
Innovation management
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Innovationsmanagement
4
Konsumentenverhalten
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Kundenservice
4
Relationship marketing
4
Artificial intelligence
3
Künstliche Intelligenz
3
Agency
2
Anthropomorphism
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Beziehungsmanagement
2
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2
COVID-19
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Coronavirus
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Customer expectations
2
Customer satisfaction
2
Deutschland
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Digitalisierung
2
Digitization
2
Gastronomie
2
Germany
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Health care
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2
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Krankenhaus
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Paluch, Stefanie
2
Blut, Markus
1
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Journal of service management
1
Journal of service research : JSR
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ECONIS (ZBW)
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1
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
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2
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
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