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Queues with slow servers and impatient customers
Perel, Nir; Yechiali, Uri - In: European journal of operational research : EJOR 201 (2010) 1, pp. 247-258
Persistent link: https://www.econbiz.de/10003975607
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Queues with many servers and impatient customers
Mandelbaum, Avishai; Momčilovi´c, Petar - In: Mathematics of operations research 37 (2012) 1, pp. 41-65
Persistent link: https://www.econbiz.de/10009512320
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Staffing tandem queues with impatient customers - application in financial service operations
Wang, Jianfu; Abouee-Mehrizi, Hossein; Baron, Opher; … - 2018
This paper studies a Markovian two-station tandem queueing network with impatient customers. Queueing networks with abandonment are common in many industries, e.g., call centers and healthcare. Therefore, their management has received much attention. The resulting model is a level-dependent...
Persistent link: https://www.econbiz.de/10011897919
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Does reduced waiting time always lead to improved customer satisfaction? : an investigation
Rajangom, Krishna Sabareesh - In: IIMS journal of management science 11 (2020) 2, pp. 82-90
Persistent link: https://www.econbiz.de/10012485098
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Pooling agents for customer-intensive services
Wang, Zhongbin; Yang, Luyi; Cui, Shiliang; Ülkü, Sezer; … - In: Operations research 71 (2023) 3, pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
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A study of the airline boarding problem
Nyquist, David C.; McFadden, Kathleen L. - In: Journal of air transport management 14 (2008) 4, pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
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Waiting lines and self-service
Lambert, Carolyn U.; Lee, Kate Wonjae - In: Handbook of hospitality operations and IT, (pp. 91-108). 2008
Persistent link: https://www.econbiz.de/10003807219
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Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.; Paç, M. Fazil; Veeraraghavan, Senthil - In: Management science : journal of the Institute for … 57 (2011) 1, pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
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Dynamic capacity adjustments with reactive customers
VanAckere, Ann; Haxholdt, Christian; Larsen, Erik Reimer - 2008
Persistent link: https://www.econbiz.de/10008799162