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Living positive experiences in store : how it influences shopping experience value and satisfaction?

Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553

Persistent link: https://www.econbiz.de/10011721879

Mediating role of emotion in personalised relationship formation : study for patient-physician relationship

Kumar, Praveen; Arora, Ashok Pratap; Gupta, Rajen - In: International journal of Indian culture and business … 8 (2014) 4, pp. 495-518

Persistent link: https://www.econbiz.de/10011282819

How to satisfy him and her, and get loyalty in mobile commerce shopping application

Panitharn Juntongjin - In: International journal of electronic marketing and … 12 (2021) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10012509359

Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations

Torrico, Boris Herbas; Frank, Björn - In: Total quality management & business excellence 30 (2019) 4, pp. 355-369

Persistent link: https://www.econbiz.de/10012199759

Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial

Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924

Persistent link: https://www.econbiz.de/10011621365

Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

Persistent link: https://www.econbiz.de/10013396024

Does involvement matter in S-Commerce? : the integrated role of emotion to explain satisfaction and loyalty in S-commerce for low vs high involvement products

Panitharn Juntongjin - In: Cogent business & management 9 (2022) 1, pp. 1-22

This paper investigates satisfaction and loyalty in social commerce by integrating the role of emotion as a mediating …, social commerce construct, perceived usefulness, and emotion. Using the mentioned constructs, this paper successfully …

Persistent link: https://www.econbiz.de/10014433767

Effects of communicating emotions on consumer perceptions of fairness

Lee, Sooyeon Nikki - 2004

Persistent link: https://www.econbiz.de/10003776858

Satisfaction with service recovery : perceived justice and emotional responses

Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781

Persistent link: https://www.econbiz.de/10003861043

Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent

Patrick, Vanessa M.; Lancellotti, Matthew; Hagtvedt, Henrik - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 181-190

Persistent link: https://www.econbiz.de/10003851356

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