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A study towards the relation of customer relationship management customer benefits and customer satisfaction

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Do perceived CSR initiatives enhance customer preference and loyalty in casinos?

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Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior

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Dealing with service failures: the use of explanations

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Identification of critical points in the quality management system

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Being good to be happy? the influence of moral values on tourist happiness

Pinna, Mariella; Correia, Antónia H.; Del Chiappa, Giacomo - In: Tourist behavior : an experiential perspective, (pp. 81-95). 2018

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Household life cycle : the case of customer satisfaction in restaurants

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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts

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Event quality, perceived value, satisfaction and behavioural intentions in an event context

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