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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser; Erdem, Haluk; Türen, Ufuk; Gökmen, … - In: International journal of electronic marketing and … 13 (2022) 3, pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
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Value co-creation and perceived value : a customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10
study delineates two characteristics of PV - perceived quality and price - as sources for competitive strategy. It attempts … risk affect a hotel guest's perceptions of price and quality, while access only determines the quality. Contrary to what we … expected, dialogue did not have a positive influence on the perceived price or perceived quality. Finally, the results support …
Persistent link: https://www.econbiz.de/10012813648
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku; Kaur, Manpreet; Ameyaw, Godfred … - 2022
Persistent link: https://www.econbiz.de/10013407364
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili; Jiang, Minghui; Li, Xiangyang - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam; Pandey, Mrinalini - In: International journal of business innovation and research 20 (2019) 1, pp. 87-105
Persistent link: https://www.econbiz.de/10012144497
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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182
The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels … Pakistan. The sample of hotels comprised of 10 hotels from each city and 20 customers at each hotel were taken as respondents … actual attributes of service quality and customer satisfaction. The study considered that the hotel customers experience is …
Persistent link: https://www.econbiz.de/10011934091