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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Expectation
132
expectation
94
Stochastic differential equations
76
stochastic differential equations
65
Stochastischer Prozess
37
Theorie
37
Stochastic process
35
Theory
33
Analysis
32
Erwartungsbildung
31
Expectation formation
31
Mathematical analysis
30
Consumer behaviour
29
Konsumentenverhalten
28
Customer satisfaction
26
Perception
20
Schätzung
20
Mathematica
18
Estimation
17
Service quality
16
Stochastic Differential Equations
16
Inflation expectations
14
Inflationserwartung
14
Dienstleistungsqualität
13
Experiment
12
Schätztheorie
12
Estimation theory
11
Inflation
11
Option pricing theory
11
Optionspreistheorie
11
Satisfaction
11
inflation
11
USA
10
United States
10
China
9
Geldpolitik
9
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9
uncertainty
9
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8
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20
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20
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English
20
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Park, Sang-June
3
Yi, Youjae
2
Almeida, Victor Manoel Cunha de
1
Anuradha, A.
1
Carvajal, Alvaro Garcia
1
Clavel San Emeterio, Mónica
1
Datta, Saroj Kumar
1
Dhaliwal, Ran Singh
1
Dixit, Saurabh Kumar
1
Dubinsky, Alan J.
1
Engler, Tobias H.
1
Fernández-Ortiz, Rubén
1
Fuentes Lombardo, Guadalupe
1
Getahun, Wassie
1
González Menorca, Leonor
1
Goswami, Shubham
1
Hahn, Sowon
1
Hemais, Marcus Wilcox
1
Hsiao, Chun-Hua
1
Hsu, Chiehwen Ed
1
Islam, Shahidul
1
Jun, Minji
1
Karami, Masoud
1
Keumi, Chikako
1
Kim, Jin Baek
1
Kim, Kyungmin
1
Kundu, Sukanya
1
Kwarteng, Albert Justice
1
Lee, Taehun
1
Lee, Yeong-Ran
1
Maleki, Mohamad Mehdi
1
Mattila, Anna S.
1
Muhamad, Nazlida
1
Park, Sangkon
1
Raj, S. Yeshwant
1
Sanko, Nobuhiro
1
Schulz, Michael
1
Utsunomiya, Kiyohito
1
Winter, Patrick
1
Yi, Youjea
1
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The service industries journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Enlightening tourism : ET ; a pathmaking journal
1
International journal of business and emerging markets : IJBEM
1
International journal of business excellence : IJBEX
1
International journal of business innovation and research
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of quality and innovation : IJQI
1
Journal of business and economic analysis : (JBEA)
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of internet commerce
1
Journal of retailing and consumer services
1
Paradigm : the journal of Institute of Management Technology
1
Research in transportation economics
1
The journal of services marketing
1
Total quality management & business excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
20
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1
A study of guest's
expectation
and perception of hotel service quality : case of Khajuraho, India
Dixit, Saurabh Kumar
- In:
Enlightening tourism : ET ; a pathmaking journal
3
(
2013
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10010347141
Saved in:
2
Understanding the repurchase abandonment process of consumers in the online environment : integrating dissatisfaction and distrust
Kim, Jin Baek
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 154-194
Persistent link: https://www.econbiz.de/10010248472
Saved in:
3
The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor
;
Fernández-Ortiz, Rubén
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
Saved in:
4
Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud
;
Maleki, Mohamad Mehdi
;
Dubinsky, Alan J.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
Saved in:
5
A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
3
,
pp. 12-39
Persistent link: https://www.econbiz.de/10010469923
Saved in:
6
Understanding online product ratings : a customer satisfaction model
Engler, Tobias H.
;
Winter, Patrick
;
Schulz, Michael
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 113-120
Persistent link: https://www.econbiz.de/10011388096
Saved in:
7
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
8
Performance-only measures vs. performance-
expectation
measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
9
Two factor model of consumer satisfaction : international tourism research
Park, Sangkon
;
Hahn, Sowon
;
Lee, Taehun
;
Jun, Minji
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 82-88
Persistent link: https://www.econbiz.de/10011841829
Saved in:
10
A composite measure of performance-
expectation
and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
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