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~subject:"Kundenzufriedenheit"
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EVALUATING THE IMPACT OF BANKI...
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Kundenzufriedenheit
Service quality
21,815
Dienstleistungsqualität
20,898
Customer satisfaction
15,560
Consumer behaviour
9,352
Konsumentenverhalten
9,075
Relationship marketing
7,311
Beziehungsmarketing
7,230
Perception
5,917
Wahrnehmung
5,230
Qualitätsmanagement
2,817
Quality management
2,770
Wirtschaftsprüfung
2,515
Financial audit
2,513
USA
2,011
United States
1,980
Krankenhaus
1,946
Hospital
1,941
Deutschland
1,889
Germany
1,853
Theorie
1,780
Theory
1,780
Health care
1,660
Gesundheitsversorgung
1,619
Customer service
1,504
Online retailing
1,426
Online-Handel
1,426
Kundenservice
1,399
Product quality
1,396
Produktqualität
1,376
Satisfaction
1,348
Job satisfaction
1,313
Arbeitszufriedenheit
1,307
Gesundheitswesen
1,304
customer satisfaction
1,298
Health care system
1,288
Emotion
1,210
Brand image
1,197
service quality
1,195
Markenimage
1,180
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Undetermined
5,721
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2,385
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Article
11,597
Book / Working Paper
2,301
Journal
6
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Article in journal
10,757
Aufsatz in Zeitschrift
10,757
Aufsatz im Buch
799
Book section
799
Graue Literatur
318
Non-commercial literature
318
Hochschulschrift
288
Working Paper
222
Arbeitspapier
219
Thesis
194
Case study
117
Fallstudie
117
Conference paper
105
Konferenzbeitrag
105
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
47
Ratgeber
26
Guidebook
23
Konferenzschrift
22
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19
Sammlung
19
Conference proceedings
11
Reprint
10
Lehrbuch
9
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9
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6
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5
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5
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5
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4
Elektronischer Datenträger
3
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3
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3
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2
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English
13,037
German
861
Italian
5
French
4
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1
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Spanish
1
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Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Wong, IpKin Anthony
30
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Gustafsson, Anders
18
Huber, Frank
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
Bruhn, Manfred
15
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Duale Hochschule Baden-Württemberg Mannheim
1
Ekonomiska forskningsinstitutet <Stockholm>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
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Published in...
All
Journal of retailing and consumer services
422
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
Tourism management : research, policies, practice
177
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
71
Journal of strategic marketing
69
International journal of quality and service sciences
66
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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ECONIS (ZBW)
13,894
EconStor
5
BASE
2
RePEc
2
Other ZBW resources
1
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1
Developing student satisfaction
perception
model for public and private universities in Malaysia
Hussain Ali Bekhet
;
Al-Alak, Basheer A.
;
El Refae, Ghaleb A.
- In:
International journal of economics and business research
7
(
2014
)
4
,
pp. 404-418
Persistent link: https://www.econbiz.de/10011312833
Saved in:
2
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
3
Understanding antecedents of consumer
loyalty
toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina
;
Tavera Mesías, Juan …
- In:
Journal of international consumer marketing
34
(
2022
)
3
,
pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
Saved in:
4
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
5
Spectator
perception
of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu
;
Yim, Brian H.
;
Byon, Kevin K.
;
Yu, Jea-Gu
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
Saved in:
6
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
7
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
10
Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz
;
Hacıoğlu, Ümit
-
2021
Persistent link: https://www.econbiz.de/10012659314
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