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Hospital service quality and outpatient satisfaction in model hospitals in India

Patel, Hiren J.; Patel, Nikunjkumar D. - In: Services marketing quarterly 43 (2022) 3, pp. 312-328

Persistent link: https://www.econbiz.de/10013352806

Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective

Munasinghe, Sarath; Hemmington, Nigel; Schänzel, Heike; … - In: International journal of hospitality management 107 (2022), pp. 1-7

Persistent link: https://www.econbiz.de/10014227644

Distinct enough? : a national examination of Catholic hospital affiliation and patient perceptions of care

Kutney-Lee, Ann; Melendez-Torres, G. J.; McHugh, Matthew D. - In: Health care management review : HCM review 39 (2014) 2, pp. 134-144

Persistent link: https://www.econbiz.de/10010356235

The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014310662

Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 112 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014334761

Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country

Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420

Persistent link: https://www.econbiz.de/10013361610

Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services, developed by Padma et al. (2009), composed by eight quality...

Persistent link: https://www.econbiz.de/10011709598

Explaining hospital performance via the cube one framework

Massimino, Phoebe M.; Kopelman, Richard E.; Joseph, Meg L. - In: Journal of organizational effectiveness : people and … 2 (2015) 1, pp. 73-90

Persistent link: https://www.econbiz.de/10011302471

Green hospital practices on patient's satisfaction in Indonesian hospital : medical specialist department case investigation

Ngatindriatun, Ngatindriatun; Alfarizi, Muhammad; … - In: Journal of modelling in management 19 (2024) 3, pp. 899-924

Persistent link: https://www.econbiz.de/10014512900

The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction

Belasen, Alan T.; Belasen, Ariel; Feng, Zhilan - In: Journal of health organization and management 37 (2023) 3, pp. 313-326

Persistent link: https://www.econbiz.de/10014303244

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