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Kundenzufriedenheit
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Frank, Björn
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ECONIS (ZBW)
13
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1
Economic influences on perceived value, quality expectations and customer satisfaction
Frank, Björn
;
Enkawa, Takao
- In:
International journal of consumer studies
33
(
2009
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10003809968
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2
Interpreting time series of patient satisfaction : macro vs. micro components
Frank, Björn
;
Sudo, Shuichi
;
Enkawa, Takao
- In:
Journal of hospital marketing & public relations
19
(
2009
)
1
,
pp. 15-39
Persistent link: https://www.econbiz.de/10003820131
Saved in:
3
Economic influences on customer satisfaction : an international comparison
Frank, Björn
;
Enkawa, Takao
- In:
International journal of business environment : IJBE
2
(
2008/09
)
3
,
pp. 336-355
Persistent link: https://www.econbiz.de/10003849635
Saved in:
4
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
5
What characterizes Chinese consumer behavior? : a cross-industry analysis of the Chinese diaspora in Japan
Frank, Björn
;
Abulaiti, Gulimire
;
Enkawa, Takao
- In:
Marketing letters : a journal of research in marketing
23
(
2012
)
3
,
pp. 683-700
Persistent link: https://www.econbiz.de/10009579979
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6
Regional differences in consumer preference structures within China
Frank, Björn
;
Abulaiti, Gulimire
;
Enkawa, Takao
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 203-210
Persistent link: https://www.econbiz.de/10010338525
Saved in:
7
How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
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8
Antecedents and consequences of innate willingness to pay for innovations : understanding motivations and consumer preferences of prospective early adopters
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
; …
- In:
Technological forecasting & social change : an …
99
(
2015
),
pp. 252-266
Persistent link: https://www.econbiz.de/10011524547
Saved in:
9
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
10
How should foreign retailers deal with Chinese consumers? : a cross-national comparison of the formation of customer satisfaction
Abulaiti, Gulimire
;
Frank, Björn
;
Enkawa, Takao
; …
- In:
Journal of marketing channels : ... distribution …
18
(
2011
)
4
,
pp. 353-373
Persistent link: https://www.econbiz.de/10009404726
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