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Kundenzufriedenheit
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Theorie
24,034
Theory
23,373
Norwegen
19,101
Norway
12,169
Relationship marketing
9,151
Beziehungsmarketing
9,116
Oligopoly
8,639
Oligopol
8,564
Brand management
7,626
Markenführung
7,586
Allokation
7,326
Suchtheorie
7,151
Allocation
7,041
Search theory
6,995
USA
6,775
Brand image
6,773
Markenimage
6,733
United States
6,406
Online-Handel
5,747
Customer satisfaction
5,737
Online retailing
5,732
Deutschland
5,396
Germany
4,898
Social Web
4,854
Social web
4,851
Online-Marketing
4,601
Internet marketing
4,592
Service quality
4,535
Dienstleistungsqualität
4,490
Brand
4,401
Markenartikel
4,394
Einzelhandel
4,347
Retail trade
4,290
Experiment
4,221
Electronic Commerce
3,778
Werbewirkung
3,682
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3,677
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959
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646
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4
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5,464
German
105
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2
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Verhoef, Peter C.
10
Amin, Muslim
9
Bang, Nguyen
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
199
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
59
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
The international journal of bank marketing : IJBM
36
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international review of retail, distribution and consumer research
32
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
24
Journal of retailing
24
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ECONIS (ZBW)
5,565
EconStor
5
OLC EcoSci
1
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1
Consumer search and satisfaction with mental health services
Larson, Lindsay R. L.
;
Bock, Dora Elizabeth
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 736-748
Persistent link: https://www.econbiz.de/10011590918
Saved in:
2
Does user search behaviour mediate user knowledge and search satisfaction?
Yamin, Fadhxilah Mat
;
Thurasamy Ramayah
;
Wan Hussain …
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 34-39
Persistent link: https://www.econbiz.de/10011660747
Saved in:
3
Consumer search of multiple information sources and its impact on consumer price satisfaction
Jang, Sungha
;
Prasad, Ashutosh
;
Ratchford, Brian Thomas
- In:
Journal of interactive marketing : a quarterly …
40
(
2017
),
pp. 24-40
Persistent link: https://www.econbiz.de/10011777301
Saved in:
4
Vocalizing search : how voice technologies alter consumer search processes and satisfaction
Melumad, Shiri
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
3
,
pp. 533-553
Persistent link: https://www.econbiz.de/10014391410
Saved in:
5
An improved method for the quantitative assessment of customer priorities
Srinivasan, V.
;
Wyner, Gordon A.
-
2009
Persistent link: https://www.econbiz.de/10003862192
Saved in:
6
Gender, store satisfaction and antecedents : a case study of a grocery store
Helgesen, Øyvind
;
Nesset, Erik
- In:
The journal of consumer marketing
27
(
2010
)
2/3
,
pp. 114-126
Persistent link: https://www.econbiz.de/10003987431
Saved in:
7
Brand loyalty among Norwegian car owners
Jørgensen, Finn
;
Mathisen, Terje Andreas
;
Pedersen, Hassa
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 256-264
Persistent link: https://www.econbiz.de/10011528702
Saved in:
8
Angling destination loyalty : a structural model approach of freshwater anglers in Trysil,
Norway
Stensland, Stian
;
Mehmetoglu, Mehmet
;
Liberg, Åste Sætre
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
4
,
pp. 407-421
Persistent link: https://www.econbiz.de/10012608989
Saved in:
9
An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana
;
Markendahl, Jan
;
Arvidsson, Niklas
-
2013
Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone...
Persistent link: https://www.econbiz.de/10010209350
Saved in:
10
Improving service quality through customer journey analysis
Halvorsrud, Ragnhild
;
Lvale, Knut
;
Følstad, Asbjørn
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 840-867
Persistent link: https://www.econbiz.de/10011599350
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