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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Mobilkommunikation
6,890
Mobile communications
6,804
Mobiltelefon
1,173
Mobile phone
1,172
Konsumentenverhalten
1,128
Consumer behaviour
1,125
Mobile Business
750
Mobile business
750
Mobile application
654
Mobile Anwendung
651
Theorie
584
Theory
578
Deutschland
528
Germany
484
Innovation adoption
466
Innovationsakzeptanz
466
USA
449
United States
447
Mobile Telekommunikation
429
Beziehungsmarketing
420
Relationship marketing
420
Customer satisfaction
394
Electronic Commerce
394
Internet
379
Telekommunikationssektor
370
Telecommunications industry
369
Wettbewerb
354
Innovationsdiffusion
351
Innovation diffusion
349
Telekommunikation
347
Telekommunikationspolitik
344
Competition
339
Telecommunications
337
Telecommunications policy
332
Dienstleistungsqualität
330
Service quality
330
Electronic money
319
Elektronisches Geld
319
EU-Staaten
313
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Undetermined
188
Free
73
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Article
344
Book / Working Paper
50
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Article in journal
334
Aufsatz in Zeitschrift
334
Aufsatz im Buch
10
Book section
10
Graue Literatur
7
Non-commercial literature
7
Arbeitspapier
5
Working Paper
5
Hochschulschrift
4
Thesis
3
Case study
2
Fallstudie
2
Conference paper
1
Conference proceedings
1
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1
Konferenzschrift
1
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English
387
German
7
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Gebauer, Judith
5
Gijón, Covadonga
5
Garín-Muñoz, Teresa
4
Gerpott, Torsten J.
4
Narteh, Bedman
4
Pérez Amaral, Teodosio
4
Akroush, Mamoun N.
3
Bilgihan, Anil
3
Giovanis, Apostolos
3
Han, Heesup
3
López, Rafael
3
Negi, Rakshit
3
Prayag, Girish
3
Tang, Ya
3
Yeboah-Asiamah, Eric
3
Abbasi, Amir Zaib
2
Abu-Lail, Bayan N.
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Al-nassar, Bilal Ali Yaseen
2
Amin, Muslim
2
Arcand, Manon
2
Asongu, Simplice
2
Baimai, Chaiwat
2
Boakye, Kwabena G.
2
Brun, Isabelle
2
Bujisic, Milos
2
Chakraborty, Shibashish
2
Chang, Chiao-Chen
2
Chiguvi, Douglas
2
Choi, Hyeyoon
2
Chuah, Stephanie Hui-wen
2
Del Chiappa, Giacomo
2
Dickinger, Astrid
2
Ding Hooi Ting
2
Dlačić, Jasmina
2
Fang, Zheng
2
García-Mariñoso, Begoña
2
Ha, Hong Youl
2
Hussein, Ananda Sabil
2
Jiang, Minghua
2
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Published in...
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Journal of retailing and consumer services
24
International journal of hospitality management
9
International journal of services and operations management
8
The journal of services marketing
8
Cogent business & management
7
International journal of contemporary hospitality management
6
Journal of travel and tourism marketing
6
Telecommunications policy : the international journal of digital economy, data sciences and new media
6
International journal of bank marketing
5
International journal of business information systems : IJBIS
5
International journal of electronic customer relationship management : IJECRM
4
Journal of global information management : an official publication of the Information Resources Management Association
4
The international journal of bank marketing : IJBM
4
The service industries journal
4
Tourism management : research, policies, practice
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Business process management journal
3
College of Business working papers
3
Economic research
3
International journal of business and emerging markets : IJBEM
3
International journal of business innovation and research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality & reliability management
3
International journal of services, economics and management
3
International journal of technology marketing : IJTMkt
3
Journal of business research : JBR
3
Journal of hospitality and tourism insights
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Psychology & marketing
3
Tourism management perspectives : TMP
3
Asia Pacific journal of marketing and logistics
2
Business and Economic Research : BER
2
Central European business review : CEBR
2
EuroMed journal of business
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Global business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
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ECONIS (ZBW)
394
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1
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394
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date (oldest first)
1
Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
Andreassen, Tor Wallin
-
1997
Persistent link: https://www.econbiz.de/10001378730
Saved in:
2
Mobile claim management adoption in emerging insurance markets : an exploratory study in Thailand
Chupun Gowanit
;
Natcha Thawesaengskulthai
;
Peraphon …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
1
,
pp. 110-130
Persistent link: https://www.econbiz.de/10011540053
Saved in:
3
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
4
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
5
Preference and satisfaction level of consumers towards mobile network services
Murali, Regeena J.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 247-256
Persistent link: https://www.econbiz.de/10011419774
Saved in:
6
Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan
;
Ryu, Kisang
;
Kashif Hussain
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
Saved in:
7
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
8
The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions
Alnawas, Ibrahim
;
Aburub, Faisal
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 313-322
Persistent link: https://www.econbiz.de/10011528732
Saved in:
9
Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?
Peng, Xianghui
;
Scott, Rebecca
;
Prybutok, Victor
; …
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
3/4
,
pp. 63-76
Persistent link: https://www.econbiz.de/10010439715
Saved in:
10
Marketing strategies in the wireless telecommunications market : a customers' perception
Chatzoglou, Prodromos D.
;
Gournas, Dionysios I.
- In:
International journal of decision sciences, risk and …
5
(
2013/14
)
4
,
pp. 398-420
Persistent link: https://www.econbiz.de/10011346983
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