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~subject:"Kundenzufriedenheit"
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Internal audit quality : a pol...
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Kundenzufriedenheit
Service quality
20,655
Dienstleistungsqualität
20,639
Qualitätsmanagement
16,750
Quality management
14,431
Wirtschaftsprüfung
13,431
Financial audit
12,900
Öffentlicher Sektor
9,493
Public sector
9,076
Customer satisfaction
6,365
Konsumentenverhalten
4,382
Consumer behaviour
4,381
Theorie
4,305
Theory
4,213
Deutschland
4,159
Beziehungsmarketing
4,151
Relationship marketing
4,142
Germany
3,734
USA
3,492
United States
3,333
Produktqualität
2,249
Product quality
2,247
Krankenhaus
2,231
Internal audit
2,204
Interne Revision
2,194
Hospital
2,141
Corporate Governance
1,858
Health care
1,834
Gesundheitsversorgung
1,811
Corporate governance
1,808
Gesundheitswesen
1,692
Health care system
1,631
Jahresabschlussprüfung
1,540
Großbritannien
1,490
India
1,479
Indien
1,466
Financial statement audit
1,460
United Kingdom
1,405
Standardisierung
1,400
Standardization
1,389
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Online availability
All
Undetermined
2,887
Free
1,089
Type of publication
All
Article
5,546
Book / Working Paper
797
Type of publication (narrower categories)
All
Article in journal
5,362
Aufsatz in Zeitschrift
5,362
Aufsatz im Buch
169
Book section
169
Graue Literatur
72
Non-commercial literature
72
Hochschulschrift
60
Conference paper
56
Konferenzbeitrag
56
Working Paper
50
Arbeitspapier
47
Case study
36
Fallstudie
36
Thesis
35
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
12
Aufsatzsammlung
9
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Article
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Norm
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
6,187
German
156
French
1
Italian
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Amin, Muslim
11
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
Marimon, Frederic
8
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
142
The journal of services marketing
129
The service industries journal
103
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
83
Services marketing quarterly
76
The TQM journal : the international review of organizational improvement
73
Journal of air transport management
65
International journal of productivity and quality management : IJPQM
64
Tourism management : research, policies, practice
63
Service business
61
International journal of quality and service sciences
58
Total quality management & business excellence
56
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of service management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
30
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
International journal of electronic customer relationship management : IJECRM
24
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Source
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ECONIS (ZBW)
6,334
EconStor
6
OLC EcoSci
3
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1
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1
ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
López-Lemus, Jorge Armando
- In:
International journal of organizational analysis
31
(
2023
)
4
,
pp. 1143-1164
Persistent link: https://www.econbiz.de/10014328679
Saved in:
2
The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep
;
Avcilar, Mutlu Yüksel
- In:
Research journal of business management
4
(
2010
)
2
,
pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
Saved in:
3
Qualitätssicherung im Treuhandwesen
Koller, Thomas
- In:
Treuhand und Revision : Jahrbuch ...
(
2016
),
pp. 87-101
Persistent link: https://www.econbiz.de/10011632539
Saved in:
4
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
5
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
6
Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet
;
Naruanard Sarapaivanich
;
Erboon Ekasingh
; …
- In:
Asian review of accounting
32
(
2024
)
1
,
pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
Saved in:
7
A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás
;
Delahoz-Dominguez, Enrique
; …
- In:
International journal of technology, policy and …
21
(
2021
)
4
,
pp. 317-332
Persistent link: https://www.econbiz.de/10012800979
Saved in:
8
Impact of job satisfaction on public service quality : evidence from Syria
Milana, Elias
- In:
Serbian journal of management : an international …
13
(
2018
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10012137175
Saved in:
9
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Saved in:
10
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
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