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A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin - In: International journal of logistics economics and … 10 (2023) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
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E-commerce logistics service quality : customer satisfaction and loyalty
Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014306944
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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
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Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services
Hu, Kai-Chieh; Chia, Kai-Chieh; Lu, Mingying; Liang, Ya-Lan - In: The international journal of logistics management 33 (2022) 2, pp. 477-498
Persistent link: https://www.econbiz.de/10013429509
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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Service quality of e-Commerce logistics services
Sankar, Jeganathan Gomathi; Gopalakrishnan T - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
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How to achieve customer satisfaction? : perspective of logistics outsourcing performance
Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
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Assessment of logistics service quality dimensions : a qualitative approach
Arabelen, Gamze; Kaya, Hasan Tolga - In: Journal of shipping and trade 6 (2021), pp. 1-13
overall logistics services. However, there is still neither a unified nor agreed LSQ measurement model in the literature and …Globalization and complex supply chain networks have been affecting Logistics Services Providers' (LSPs) service … delivery and service expectations. Logistics Service Quality (LSQ) is becoming a more important aspect for LSPs and logistics …
Persistent link: https://www.econbiz.de/10012650670
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Investigating logistics service quality in omni-channel retailing
Murfield, Monique L. Ueltschy; Boone, Christopher A.; … - In: International journal of physical distribution & … 47 (2017) 4, pp. 263-296
Persistent link: https://www.econbiz.de/10011648200
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Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan
Khan, Muhammad Saqib; Wang, Haijun; Wang, Qing; Khan, Waseem - 2021
Persistent link: https://www.econbiz.de/10012593857