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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,891
Konsumentenverhalten
81,442
Relationship marketing
26,465
Beziehungsmarketing
25,790
Service quality
21,822
Dienstleistungsqualität
21,071
Theorie
14,154
Theory
13,937
Dienstleistungssektor
12,476
Service industry
11,470
Customer satisfaction
11,005
Leistungsmotivation
9,313
Work motivation
9,143
Deutschland
8,924
Arbeitsverhalten
8,603
Work behaviour
8,507
USA
8,492
Brand management
8,473
Markenführung
8,431
Germany
8,337
United States
8,145
Brand image
7,209
Markenimage
7,163
Online-Handel
6,275
Online retailing
6,258
Social Web
6,071
Social web
6,068
Online-Marketing
5,352
Internet marketing
5,328
Electronic Commerce
4,996
Einzelhandel
4,945
Retail trade
4,894
E-commerce
4,847
Brand
4,550
Markenartikel
4,535
Emotion
4,525
Arbeitszufriedenheit
4,416
Job satisfaction
4,408
Experiment
4,302
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Online availability
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Undetermined
4,785
Free
1,814
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Article
9,049
Book / Working Paper
1,553
Journal
7
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Article in journal
8,595
Aufsatz in Zeitschrift
8,595
Aufsatz im Buch
416
Book section
416
Hochschulschrift
184
Graue Literatur
171
Non-commercial literature
171
Thesis
132
Working Paper
119
Arbeitspapier
111
Conference paper
84
Konferenzbeitrag
84
Case study
52
Fallstudie
52
Collection of articles of several authors
43
Sammelwerk
43
Aufsatzsammlung
34
Ratgeber
19
Guidebook
17
Konferenzschrift
17
Collection of articles written by one author
11
Sammlung
11
Conference proceedings
7
Reprint
7
Lehrbuch
6
Textbook
5
Handbook
4
Handbuch
4
Bibliografie
3
Interview
3
Systematic review
3
Übersichtsarbeit
3
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2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography
1
Bibliography included
1
Checkliste
1
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1
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English
10,111
German
498
French
3
Italian
2
Author
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Han, Heesup
66
Mattila, Anna S.
35
Usman, Osly
27
Wong, IpKin Anthony
26
Prentice, Catherine
25
Svensson, Göran
25
Homburg, Christian
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
21
Söderlund, Magnus
21
Bilgihan, Anil
20
Prayag, Girish
20
Jang, Soocheong
19
Sharma, Piyush
19
Aksoy, Lerzan
18
Gil Saura, Irene
18
Mittal, Vikas
18
Shahin, Arash
18
Gustafsson, Anders
17
Roschk, Holger
17
Balaji, M. S.
16
Barnes, Donald C.
16
McColl-Kennedy, Janet R.
16
Loureiro, Sandra Maria Correia
15
Ryu, Kisang
15
Sparks, Beverley
15
Blut, Markus
14
Grégoire, Yany
14
Lee, Choong-Ki
14
Van Vaerenbergh, Yves
14
Verhoef, Peter C.
14
Amin, Muslim
13
Hsu, Maxwell K.
13
Keiningham, Timothy
13
Kim, Wansoo
13
Klaus, Philipp
13
Park, Jungkun
13
Ringle, Christian M.
13
So, Kevin Kam Fung
13
Stock-Homburg, Ruth
13
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Springer Fachmedien Wiesbaden
7
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
3
Harvard Graduate School of Business Administration
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
ICServ <5., 2017, Wien>
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
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Published in...
All
Journal of retailing and consumer services
405
International journal of hospitality management
326
Journal of business research : JBR
240
The journal of services marketing
184
The service industries journal
140
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
Journal of hospitality marketing & management
138
Journal of travel and tourism marketing
130
International journal of contemporary hospitality management
122
Tourism management : research, policies, practice
116
Cogent business & management
95
Services marketing quarterly
94
Service business
81
Journal of service research : JSR
79
Asia Pacific journal of marketing and logistics
75
The TQM journal : the international review of organizational improvement
75
Journal of air transport management
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
69
Journal of service management
68
International journal of quality and service sciences
65
Psychology & marketing
64
Total quality management & business excellence
62
Journal of strategic marketing
59
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
59
The international journal of bank marketing : IJBM
59
International journal of services and operations management
57
International journal of productivity and quality management : IJPQM
56
International journal of quality & reliability management
56
Journal of the Academy of Marketing Science
56
Tourism management perspectives : TMP
56
International journal of services, economics and management
53
Managing service quality : MSQ ; an international journal
52
International journal of electronic marketing and retailing : IJEMR
51
European journal of marketing : EJM
48
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of Asian finance, economics and business : JAFEB
48
International journal of business information systems : IJBIS
43
International journal of services and operations management : IJSOM
42
Journal of hospitality and tourism insights
42
International journal of electronic customer relationship management : IJECRM
41
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Source
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ECONIS (ZBW)
10,589
EconStor
13
OLC EcoSci
7
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1
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1
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
2
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
3
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
4
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
5
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
6
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
7
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
8
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
9
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
10
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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