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Exploring antecedents of customer citizenship behaviors in services

Choi, Laee; Lotz, Sherry L. - In: The service industries journal 38 (2018) 9/10, pp. 607-628

Persistent link: https://www.econbiz.de/10011880867

Customer participation and citizenship behavior effects on turnover intention

Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1607-1611

Persistent link: https://www.econbiz.de/10011298891

Motivations leading to customer citizenship behavior in services : scale development and validation

Choi, Laee; Lotz, Sherry - In: The journal of consumer marketing 33 (2016) 7, pp. 539-551

Persistent link: https://www.econbiz.de/10011642294

Active and reactive value dimensions : a dynamic-based perspective in the hotel sector

Gallarza, Martina G.; Sánchez-Fernández, Raquel; … - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1436-1473

Persistent link: https://www.econbiz.de/10013387412

Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India

Panda, Tapan K. - In: Vision : the journal of business perspective 17 (2013) 4, pp. 285-292

Persistent link: https://www.econbiz.de/10010357652

Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism

Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116

Persistent link: https://www.econbiz.de/10010356871

The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment

Ahmed Hassaan Mohammed Ali; Song, Jing - In: Review of marketing science 21 (2023) 1, pp. 295-326

Persistent link: https://www.econbiz.de/10014364962

Service-oriented organizational citizenship behavior, service quality and customer citizenship behavior : comparison of implementation and evaluation from the perspective of bank c...

Harsono, Soni Sisbudi; Widyantoro, Harry; Prawitowati, … - In: Market : review for marketing theory and practice 33 (2021) 1, pp. 75-92

Persistent link: https://www.econbiz.de/10012653354

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero … customer loyalty. The sampling technique in the study was based on cluster and convenience sampling with corresponding criteria … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero …

Persistent link: https://www.econbiz.de/10011764075

Managing customer citizenship behavior : a relationship perspective

Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239

Persistent link: https://www.econbiz.de/10010384772

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