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Travel distance and hotel service satisfaction : an inverted U-shaped relationship
Park, Sangwon; Yang, Yang; Wang, Mingshu - In: International journal of hospitality management 76 (2019) 1, pp. 261-270
Persistent link: https://www.econbiz.de/10011982001
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Investigating the accessibility factors affecting hotel satisfaction of people with physical disabilities
Tutuncu, Ozkan - In: International journal of hospitality management 65 (2017), pp. 29-36
Persistent link: https://www.econbiz.de/10011738818
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Dark satisfaction in Guanajuato's Mummies Museum visitors
Brida, Juan Gabriel; Rosas, Erika Lourdes González; … - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 9 (2023) 1, pp. 15-24
Persistent link: https://www.econbiz.de/10014519898
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The challenge of banking services development : giving its rightful place to customer satisfaction
Moraru, Andreea-Daniela; Duhnea, Cristina; Mieilă, Mihai; … - In: Journal of business economics and management 23 (2022) 3, pp. 626-649
Lately, the global banking services industry has faced numerous challenges: the digitalization, increased competition, the instability of monetary and foreign exchange markets, and the volatility of exchange rates. However, at present, banks are facing the greatest challenge of all that is,...
Persistent link: https://www.econbiz.de/10013259238
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Service recovery and customer satisfaction in container liner shipping industry : an ordered logit approach
Hirata, Enna - In: International journal of shipping and transport … 12 (2020) 6, pp. 563-575
Persistent link: https://www.econbiz.de/10012522827
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Display optimization under the multinomial logit choice model : balancing revenue and customer satisfaction
Feldman, Jacob; Jiang, Puping - In: Production and operations management : the flagship … 32 (2023) 11, pp. 3374-3393
Persistent link: https://www.econbiz.de/10014430749
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A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre; Oduncuoglu, Funda; Köseoglu, Mehmet Ali - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
Baquero, Asier; Delgado, Beatriz; Escortell, Raquel; … - In: Tourism and hospitality research : THR 20 (2020) 3, pp. 331-344
Persistent link: https://www.econbiz.de/10012263656