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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
11
Konsumentenverhalten
11
Emotion
9
Gastronomie
9
Hotel industry
9
Hotellerie
9
Restaurant industry
9
Beziehungsmarketing
8
Dienstleistungsqualität
8
Relationship marketing
8
Service quality
8
Tourism employees
8
Tourismusberufe
8
Customer satisfaction
7
Arbeitsverhalten
5
Arbeitszufriedenheit
5
Job satisfaction
5
USA
5
United States
5
Work behaviour
5
Customer service
4
Kundenservice
4
Leistungsmotivation
4
Work motivation
4
Arbeitsleistung
3
Brand management
3
Employee retention
3
Firm performance
3
Intelligence
3
Intelligenz
3
Job performance
3
Knowledge management
3
Knowledge transfer
3
Markenführung
3
Meta-Analyse
3
Meta-analysis
3
Mitarbeiterbindung
3
Social Web
3
Social web
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Article
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English
7
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Ok, Chihyung
7
Kim, Wansoo
4
Canter, Deborah D.
2
Lee, JungHoon
2
Gwinner, Kevin Patrick
1
Hwang, Jinsoo
1
Kim, Hyelin
1
Lee, Choong-Ki
1
Lee, Seung-hoon
1
Park, Kwangsoo
1
Park, Seunghyun
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International journal of hospitality management
2
The service industries journal
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Sport management review
1
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ECONIS (ZBW)
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1
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
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2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
3
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
4
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
5
An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon
;
Ok, Chihyung
;
Hwang, Jinsoo
- In:
International journal of hospitality management
54
(
2016
),
pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
Saved in:
6
Community marathon event participation and quality of life
Park, Kwangsoo
;
Park, Seunghyun
;
Ok, Chihyung
;
Kim, Hyelin
- In:
Sport management review
25
(
2022
)
2
,
pp. 341-359
Persistent link: https://www.econbiz.de/10013257647
Saved in:
7
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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