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Impact of human capital variables on the effectiveness of the organizations
Channar, Zahid Ali; Talreja, Sareeta; Bai, Manisha - In: Pakistan journal of commerce and social sciences 9 (2015) 1, pp. 228-240
This study is conducted to assess the impact of Human Capital Variables i.e. acquisition of knowledge, skills & expertise of the employees on the satisfaction of the employees and then on the effectiveness of the organizations. Simple random probability method was used for sampling selection &...
Persistent link: https://www.econbiz.de/10011927839
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Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan; Kour, Sumeet; Sharma, Jyoti - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
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Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar; Gupta, Parmarth; Gupta, Himanshu - In: International journal of Indian culture and business … 11 (2015) 4, pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
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Impact of market orientation on business performance : role of employee satisfaction and customer satisfaction
Jyoti, Jeevan; Sharma, Jyoti - In: Vision : the journal of business perspective 16 (2012) 4, pp. 297-313
Persistent link: https://www.econbiz.de/10010406168
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens; Iseke, Anja; Derfuß, Klaus; Eller, … - In: Journal of marketing 81 (2017) 3, pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Variables affecting employee satisfaction : evidence from Sultanate of Oman
Pauceanu, Alexandrina Maria; Sanyal, Shouvik; Hisam, … - In: International journal of applied business and economic … 14 (2016) 1, pp. 499-510
Persistent link: https://www.econbiz.de/10011547599
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Assessing pet industry in Korea using service quality improvement gap model
Song, Hae-Geun; Lim, Sung-Uk - In: International journal of technology, policy and … 15 (2015) 1, pp. 2-20
Persistent link: https://www.econbiz.de/10011419237
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Relationship between employees engagement and satisfaction at ideal fasterner India private limited
Valliappan, M.; Preethi, R. V. Snigdha - In: International journal of economic research 12 (2015) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10011419839