questionnaire completely. The study also examined the relationship between the dimensions of service quality and customer … satisfaction. The results confirm that most of the dimensions of digital service quality favour the development of customer …; however, companies should also gain credibility for customers and should design their products according to customer …

This paper aims to enhance the understanding of the concepts of service quality, customer satisfaction with service …, and organizational reputation in the context of educational services. The conceptual framework for testing the … no significant difference between perceived and expected service quality. However, a positive relationship was found …

-Perceived Service Quality (EPSQ) and investigate the role of supportive leadership behavior (SLB) as a moderator. Particularly, the …), work environment, and (JS) significantly impact on Employee-Perceived Service Quality. Also, results reveal that (JS) has a …

approach for data collection. The service sector is selected for our survey, and health professionals were our respondents …

quality for service sector organisations. We argue that an organisational culture incorporating customer care as its central … provide quality services that satisfy the identified customer needs. Data were collected from 15 service providers using the … MORTN scale to measure market orientation and the SERVPERF scale to measure service quality …

banking. The rendered service quality by banks has nevertheless been the essential tool for attracting prospective customers …. Although, impact of service quality on satisfaction and patronage is well researched, investigating the same for internet … banking and in Malaysian context is a definite research gap. This study is conducted to see the impact of service quality on …

high level of consistency. The coefficient of determination was used for statistical verification of dependence. The …

positive, but they were not significant. The study recommends for adoption of policy, managerial and regulative measures … especially intended to enhance the management for supporting online purchasing as means to enhancing the mode of online … purchasing for the growth of online trade …

, Bangladesh about the service quality in different commercial banks. Samples of 51 customers who have their bank account with … developed questionnaire designed for bank clients. After going for long analysis we have found that five factors playing … important role in order to make customer happy regarding the banking services. Therefore, customer satisfaction is the key for …