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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Knowledge management
23,504
Wissensmanagement
22,775
Service quality
21,446
Gesundheitswesen
21,064
Dienstleistungsqualität
20,695
Health care system
18,496
Qualitätsmanagement
16,716
Health care
16,185
Gesundheitsversorgung
15,480
Quality management
15,038
Krankenhaus
13,193
Lernende Organisation
12,382
Learning organization
12,369
Hospital
11,961
Knowledge transfer
9,021
Wissenstransfer
8,932
Deutschland
8,239
Theorie
8,081
Theory
7,977
USA
7,689
United States
7,243
Germany
7,196
Customer satisfaction
6,743
Innovation
6,361
Consumer behaviour
5,426
Konsumentenverhalten
5,384
Gesundheitspolitik
5,266
Health policy
4,837
Relationship marketing
4,768
Beziehungsmarketing
4,756
Gesundheitsvorsorge
4,589
Knowledge
4,560
Innovationsmanagement
4,471
Wissen
4,394
Preventive care
4,313
Innovation management
4,267
Gesundheitskosten
3,327
Gesundheit
3,325
Health
3,301
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Undetermined
2,964
Free
1,123
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Article
5,688
Book / Working Paper
841
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Article in journal
5,493
Aufsatz in Zeitschrift
5,493
Aufsatz im Buch
179
Book section
179
Graue Literatur
84
Non-commercial literature
84
Hochschulschrift
65
Working Paper
61
Arbeitspapier
57
Conference paper
57
Konferenzbeitrag
57
Thesis
38
Case study
37
Fallstudie
37
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
12
Aufsatzsammlung
11
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
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2
Interview
2
Bibliography
1
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1
Forschungsbericht
1
Mehrbändiges Werk
1
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1
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1
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1
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1
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1
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English
6,353
German
175
Italian
2
French
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Amin, Muslim
11
Grégoire, Yany
11
Guchait, Priyanko
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Wu, Luorong
9
Xu, Xun
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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International journal of hospitality management
219
Journal of retailing and consumer services
214
Journal of business research : JBR
145
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The journal of services marketing
130
The service industries journal
106
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
83
Services marketing quarterly
76
The TQM journal : the international review of organizational improvement
72
International journal of productivity and quality management : IJPQM
65
Journal of air transport management
65
Tourism management : research, policies, practice
65
Service business
63
Cogent business & management
58
International journal of quality and service sciences
58
Total quality management & business excellence
58
International journal of services and operations management
56
Journal of service research : JSR
53
International journal of quality & reliability management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
35
Journal of strategic marketing
31
International journal of services and operations management : IJSOM
30
Journal of the Academy of Marketing Science
30
Journal of service research
29
Health marketing quarterly
26
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
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Source
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ECONIS (ZBW)
6,519
EconStor
7
OLC EcoSci
3
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1
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6,529
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date (oldest first)
1
An empirical investigation on patients perception about service quality of corporate hospitals in Coimbatore, Tirupur and Erode Districts- Tamilnadu
Saravanan, S.
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
4
,
pp. 114-123
Persistent link: https://www.econbiz.de/10011292586
Saved in:
2
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
3
Alternative information processing mechanisms in
hospital
supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong
;
Flynn, Barbara Bechler
;
Narayanan, …
- In:
Decision sciences
54
(
2023
)
5
,
pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
Saved in:
4
Measuring customer service in a private
hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
5
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
6
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
7
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
8
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
9
Comparison of service quality between private and public hospitals : empirical evidences from Varanasi District in up
Singh, Preeti
- In:
Paradigm : the journal of Institute of Management Technology
17
(
2013
)
1/2
,
pp. 37-46
Persistent link: https://www.econbiz.de/10011759245
Saved in:
10
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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