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Should captive sardines be compensated? : serving customers in a confined zone
Chen, Rachel R.; Gerstner, Eitan; Yang, Yinghui - In: Marketing science : the marketing journal of the … 28 (2009) 3, pp. 599-608
Persistent link: https://www.econbiz.de/10003868077
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Failure : perspectives and prospects in marketing and consumption theory
Kjeldgaard, Dannie; Nøjgaard, Mikkel; Hartmann, … - In: Marketing theory 21 (2021) 2, pp. 277-286
Persistent link: https://www.econbiz.de/10012520610
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Premium customers' perception of firms' customer relationship management segmentation, identity strategies and their satisfaction
Wali, Andy Fred; Nwokah, N. Gladson - In: International journal of markets and business systems 2 (2016) 4, pp. 291-308
Persistent link: https://www.econbiz.de/10011716063
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Flow-Erleben bei persönlich erbrachten Dienstleistungen
Tunder, Ralph; Irion, Tobias - In: Zeitschrift für Management : ZfM 2 (2007) 4, pp. 353-372
Persistent link: https://www.econbiz.de/10003554085
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Emotional appeal, disappointment, and a concept of virtual indifference curves
Güntzel, Joachim - 2014
Persistent link: https://www.econbiz.de/10010416463
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Household life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy; Du Toit, Michael - In: International business and economics research journal 13 (2014) 2, pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
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The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David; Piqueras-Tomás, Lidia - In: Economic research 32 (2019) 1,1, pp. 66-84
Persistent link: https://www.econbiz.de/10012387510
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The influence of external and internal factors of consumer behaviour on customer satisfaction and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia
Rushadi - In: International journal of markets and business systems 2 (2016) 4, pp. 309-334
Persistent link: https://www.econbiz.de/10011716080