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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Bundling strategy
44
Innovation
44
Leistungsbündel
44
Dienstleistungssektor
38
Service industry
38
Dienstleistung
35
Beziehungsmarketing
34
Dienstleistungsqualität
34
Relationship marketing
34
Service quality
34
Services
32
Consumer behaviour
31
Konsumentenverhalten
31
Industrie
28
Manufacturing industries
28
Theorie
27
Theory
27
Innovation management
23
Innovationsmanagement
23
Business model
21
Customer satisfaction
21
Geschäftsmodell
21
Service innovation
21
Business services
20
Conjoint analysis
20
Conjoint-Analyse
20
Unternehmensdienstleistung
20
Schweden
19
Sweden
19
Dienstleistungsinnovation
17
Value creation
16
Betriebliche Wertschöpfung
15
Market research
15
Marktforschung
15
Quality management
15
Qualitätsmanagement
15
Customer integration
14
Customer service
14
Kundenintegration
14
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11
Free
2
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Article
21
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21
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English
21
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Gustafsson, Anders
17
Witell, Lars
10
Bolton, Ruth N.
4
Tarasi, Crina O.
4
McColl-Kennedy, Janet R.
3
Caruelle, Delphine
2
Edvardsson, Bo
2
Ghanbarpour, Tohid
2
Lervik-Olsen, Line
2
Löfgren, Martin
2
Aksoy, Lerzan
1
Andersson, Pernille K.
1
Benedettini, Ornella
1
Bone, Sterling
1
Brady, Michael K.
1
Burton, Jamie
1
Crosby, Lawrence
1
Dahlgaard, Jens Jörn
1
Field, Joy M.
1
Fombelle, Paul W.
1
Fotheringham, Darima
1
Gregoire, Yany
1
Huang, Ming-Hui
1
Högström, Claes
1
Johnson, Michael D.
1
Kowalkowski, Christian
1
Kristensson, Per
1
Lemon, Katherine N.
1
Meiren, Thomas
1
Olsen, Line Lervik
1
Ostrom, Amy L.
1
Perks, Helen
1
Raddats, Chris
1
Roos, Lars-Uno
1
Rosner, Marina
1
Schwabe, Maria
1
Schäfer, Adrienne
1
Shams, Poja
1
Sirianni, Nancy J.
1
Snyder, Hannah
1
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Journal of business research : JBR
6
Journal of retailing
2
Journal of service management
2
Journal of service research
2
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
Quality management journal : QMJ
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
21
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
3
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
8
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
9
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
10
Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10003783531
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