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Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene; Ruiz Molina, Maria Eugenia; Servera … - In: The international review of retail, distribution and … 18 (2008) 5, pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
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Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation
Šerić, Maja; Gil Saura, Irene; Mollá Descals, Alejandro - In: Journal of relationship marketing : innovations & … 12 (2013) 2, pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
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The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia; Gil Saura, Irene; Šerić, Maja - In: The journal of services marketing 37 (2023) 2, pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
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Stretching the value-satisfaction-loyalty chain by adding value dimensions and cognitive and affective satisfactions : a causal model for retailing
Gallarza, Martina G.; Ruiz-Molina, Maria Eugina; Gil … - In: Management decision : MD 54 (2016) 4, pp. 981-1003
Persistent link: https://www.econbiz.de/10011482206
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Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.; Arteaga, Francisco; Gil Saura, Irene - In: Tourism management perspectives : TMP 31 (2019), pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
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Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing
Fuentes-Blasco, María; Moliner-Velázquez, Beatriz; … - In: Management decision : MD 55 (2017) 7, pp. 1558-1577
Persistent link: https://www.econbiz.de/10011731374
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Role of marketing and technological innovation on store equity, satisfaction and word-of-mouth in retailing
Fuentes-Blasco, María; Moliner-Velázquez, Beatriz; … - In: The journal of product & brand management 26 (2017) 6, pp. 650-666
Persistent link: https://www.econbiz.de/10011801144
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From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz; Fuentes Blasco, Maria; … - In: Service business 13 (2019) 1, pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
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Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
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Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: Journal of retailing and consumer services 16 (2009) 3, pp. 232-238
Persistent link: https://www.econbiz.de/10003852544