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Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun; Yu, Bruce X. B.; Li, Gang; Gao, Huicai - In: Tourism management : research, policies, practice 96 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
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The effects of consumer experience and disconfirmation on the timing of online review : field evidence from the restaurant business
Li, Hengyun; Xie, Karen L.; Zhang, Zili - In: International journal of hospitality management 84 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012146212
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Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan - In: Tourism management : research, policies, practice 78 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
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Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman; Kim, Jong Min - In: Tourism management : research, policies, practice 98 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
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How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong; Qiao, Shuchen; Li, Hengyun; Zhang, Zili - In: International journal of hospitality management 100 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013266147
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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions : the moderating role of technology acceptance factors
Yang, Fiona X. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 93-127
Persistent link: https://www.econbiz.de/10011632995
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Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga; Oliveira, Alessandro Silva de; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
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How consumers perceive authenticity in restaurants : a study of online reviews
Le, Truc H.; Arcodia, Charles; Novais, Margarida Abreu; … - In: International journal of hospitality management 100 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013266161
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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews
Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26
Lately, online users have become avid content creators and consumers of brands and firms through reviews. These serve as sources to peers and reflect reviewers’ satisfaction levels with different elements of the experiences. Thus, online reviews are considered reliable sources of information...
Persistent link: https://www.econbiz.de/10014318030