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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
26
Konsumentenverhalten
26
Social marketing
17
Social Marketing
12
Beziehungsmarketing
11
Dienstleistungsqualität
11
Relationship marketing
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Service quality
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Australia
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Australien
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Customer satisfaction
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Dienstleistung
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Services marketing
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Emotion
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Services
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Brand management
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Einzelhandel
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Markenführung
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Retail trade
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Beschwerdemanagement
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Brand image
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Complaint management
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Markenimage
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Marketing not elsewhere classified
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Social Web
4
Social web
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Sustainability
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Value creation
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Well-being
4
social marketing
4
Alcohol consumption
3
Alkoholkonsum
3
Anthropomorphic tendency
3
Anthropomorphism
3
Betriebliche Wertschöpfung
3
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Article
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English
7
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Russell-Bennett, Rebekah
7
Leo, Cheryl
2
Tombs, Alastair
2
Bougoure, Ursula Sigrid
1
Drennan, Judy
1
Fazal-e-Hasan, Syed
1
Greer, Dominique A.
1
Keefe, Dominique A.
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Mortimer, Gary
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Ng, Sandy
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Rundle-Thiele, Sharyn
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Health marketing quarterly
2
Australasian marketing journal
1
Journal of business research : JBR
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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1
Investigating customer-oriented deviance (COD) from a frontline employee's perspective
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
28
(
2012
)
7/8
,
pp. 865-886
Persistent link: https://www.econbiz.de/10009577003
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2
The role of affect in consumer evaluation of health care services
Ng, Sandy
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
Saved in:
3
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
4
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
5
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
6
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
Saved in:
7
Patient influences on satisfaction and loyalty for GP services
Rundle-Thiele, Sharyn
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
27
(
2010/11
)
2
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003985111
Saved in:
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