Narrow search
Showing 1 - 9 of 9
Cover Image
A holistic view of the service experience at coffee franchises : a cross-cultural study
Oh, Dongyun; Yoo, Myongjee; Lee, Yooyang - In: International journal of hospitality management 82 (2019), pp. 68-81
Persistent link: https://www.econbiz.de/10012121394
Cover Image
The six lodging attributes that determine travelers’ preference on Airbnb or hotel
Yoo, Myongjee; Yoon, Sungsik - In: Journal of marketing analytics : JMA 10 (2022) 4, pp. 299-310
Persistent link: https://www.econbiz.de/10013463816
Cover Image
Sustainable hotel practices and nationality : the impact on guest satisfaction and guest intention to return
Berezan, Orie; Raab, Carola; Yoo, Michelle; Love, Curtis - In: International journal of hospitality management 34 (2013), pp. 227-233
Persistent link: https://www.econbiz.de/10009766696
Cover Image
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Cover Image
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Cover Image
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Cover Image
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei; Huang, Shanshan; Deng, Aimin; Bai, Billy; … - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Cover Image
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Cover Image
Pop star fan tourists : an application of self-expansion theory
Lee, Sojung; Bai, Billy; Busser, James A. - In: Tourism management : research, policies, practice 72 (2019), pp. 270-280
Persistent link: https://www.econbiz.de/10011995987