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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Konsumentenverhalten
79,275
Consumer behaviour
78,842
Unternehmensethik
17,360
Business ethics
16,440
Theorie
15,340
Theory
15,046
Kommunikation
12,693
Ethik
12,109
Ethics
11,418
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10,666
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9,315
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9,125
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9,112
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7,564
Brand management
7,562
Corporate Social Responsibility
7,348
USA
7,337
Corporate social responsibility
7,230
Economic ethics
7,152
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6,886
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6,738
Markenimage
6,592
Brand image
6,567
Germany
5,977
Verbraucherschutz
5,560
Online-Handel
5,530
Online retailing
5,517
Customer satisfaction
5,489
Social Web
5,240
Social web
5,238
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4,635
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4,606
Internet marketing
4,575
Dienstleistungsqualität
4,407
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4,405
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4,271
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4,270
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4,172
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4,088
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
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1
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
323
International journal of hospitality management
186
Journal of business research : JBR
153
The journal of services marketing
102
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
54
The service industries journal
50
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Psychology & marketing
48
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
39
Journal of strategic marketing
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
International journal of services and operations management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business excellence : IJBEX
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ECONIS (ZBW)
5,481
EconStor
6
OLC EcoSci
1
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1
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
Saved in:
2
Ethics
support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
3
Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki
;
Erevelles, Sunil
- In:
Journal of business ethics : JOBE
125
(
2014
)
3
,
pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
Saved in:
4
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
5
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
6
Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
Saved in:
7
Roles of religiosity in enhancing life satisfaction, ethical judgements and consumer loyalty
Ho Phi Dinh
;
Nguyen Van Phuong
;
Thi Vu Anh Trinh
; …
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-15
religion in areas such as life satisfaction, faith,
ethics
, and materialism. Analysis, however, has yet to develop a systematic …
Persistent link: https://www.econbiz.de/10014420178
Saved in:
8
The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan
;
Wei, Shuqin
;
Ang, Tyson
- In:
Journal of business ethics : JBE
178
(
2022
)
2
,
pp. 519-535
’
ethics
-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
Saved in:
9
The influence of the
ethics
of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
10
The role of customer orientation in the relationship between manager communications and customer satisfaction
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Roseman, Mary
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 198-209
Persistent link: https://www.econbiz.de/10011434620
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